• Resolved pccweb

    (@pccweb)


    Since update 3.27.9 any changes made to slideshows are not saved when clicking “Save”. No next/prev arrows, just one static slide displaying.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    Thanks for reporting this @mikenmairilee

    Please update to 3.27.11 which is the latest version and should solve this.

    Thread Starter pccweb

    (@pccweb)

    I updated to 3.27.11 earlier today expecting it to fix the issue, it did not.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @pccweb

    Can you be specific about what is not saving, please?

    The other people who reported this have said that 3.27.11 solves it for them.

    Thread Starter pccweb

    (@pccweb)

    For example we have an existing slideshow with two slides and if I save it without making a change it now displays as only one static slide instead of two and doesn’t display navigation next/prev arrows. If I add a slide or add a caption or add a URL, any edit whatsoever and click save the result is as above.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @pccweb

    We’re need more specific details to debug this please.

    – I presume you’re using only the Free version of MetaSlider 3.27.11, and on WordPress 6.0.2 and on at least PHP 5.6?
    – What type of slide? Flexsider?
    – Does this happen with more than one slideshow?
    – Do you have a test site?

    Thread Starter pccweb

    (@pccweb)

    – Yes, we’re using Free version of MetaSlider 3.27.11, and on WordPress 6.0.2 and on PHP 7.4.30.
    – The slideshow is on Flexslider however, same result if using R. Slides, Nivo Slider or Coin Slider.
    – Happens with all slideshows
    – We don’t have a test/staging site.

    Plugin Author Steve Burge

    (@stevejburge)

    @matthieulllrc, can you please try this pre-release version to see if it solves the issue for you? https://app.box.com/s/ohaatmao4ak7hd9patzpugdnw7qh6biu

    Thread Starter pccweb

    (@pccweb)

    No change. Also, not sure if it means anything, but when I go to the “Settings & Help” section of the plugin the first tab “Slideshow Defaults” & “Global Settings” shows as blank.

    Plugin Author Steve Burge

    (@stevejburge)

    Thanks @pccweb. Something very odd is happening with your installing:

    You might need to try:
    – Checking your site’s error log for any messages.
    – Reinstalling an earlier version of the plugin.
    – Deleting and re-installing the plugin. You won’t lose the slideshows.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @pccweb

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to follow up if you have any other questions.

    Thanks!

    Thread Starter pccweb

    (@pccweb)

    No errors in website error log related to MetaSlider since September 2020. Tried deleting and reinstalling. Tried reinstalling several earlier versions of the plugin. Still not resolved.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @pccweb

    If you have tried earlier versions and they don’t work, then you’re probably looking at a plugin conflict or something strange happening on your server.

    To fix a plugin conflict, try disabling other plugins one-by-one on a test version of the site.

    To look for a server issue, start by testing on a 2nd site on a different server. Can you see the same issue?

    Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have any other questions.

    Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
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