MetaSlider

Resolved randyhoffman
(@randyhoffman)

2 months ago

Upon noticing that the Pic had a slider associated with it, I went into the Slider admin panel and discovered that there was only one pic. I tried to add more and cannot. In fact, the admin panel is only thinking with the spinning wheel…..

Do you have any suggestions?

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Author Steve Burge
(@stevejburge)

2 months ago

Hi @randyhoffman. Thanks for using MetaSlider. We have a troubleshooting guide that can help: https://www.metaslider.com/docs/troubleshooting/

Please go through those steps. They will help you find what is causing this issue.
Thread Starter randyhoffman
(@randyhoffman)

2 months ago
Sorry to be so ignorant regarding this I have only be maintaining this for 0 or 10 months.

I was advised by the developer to be wary of major changes regarding the consequences of these changes.

Here is what I have done
```
Step #1. Is the issue with all your slideshows? We only have one slide show

Step #2. Does it help to use a different browser? I only have access to one browser

Step #3. Does it help to use "No Conflict Mode"? I am not versed on “No Conflict Mode”

Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 libraries

Step #5. Does it help to disable optimization or security plugins? I have tried this, No

Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage

Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium

Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this

Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history

Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.

Step #11. Are you running multiple copies of jQuery? No
```
Plugin Author Steve Burge
(@stevejburge)

2 months ago

Thanks @randyhoffman. It may be that you need someone with more experience to help debug this. At least someone with access to more than one browser.

Is your version of the MetaSlider plugin up-to-date at least?

Thread Starter randyhoffman
(@randyhoffman)

2 months ago

Steve:

Thank you for your help!!

Yes, it is up to date.

I am taking from this is that the browser is a good place to start?

If that does not help, what would you suggest trying next?
Plugin Author Steve Burge
(@stevejburge)

1 month, 4 weeks ago
Yes, please do try and test a different browser, the No Conflict mode and more.

Do try and test all the steps in that troubleshooting guide.
- This reply was modified 1 month, 4 weeks ago by Steve Burge.
Plugin Author Steve Burge
(@stevejburge)

1 month, 2 weeks ago

Thanks for using MetaSlider. We’ve not heard from you in a couple of weeks so are closing this discussion for now. Please post back if this remains an issue.

Thread Starter randyhoffman
(@randyhoffman)

1 month, 2 weeks ago

Steve:

This is still an ongoing issue.

Here is my progress on the troubleshooting list

Step #1. Is the issue with all your slideshows? We only have one slide show YES

Step #2. Does it help to use a different browser? I only have access to one browser NO

Step #3. Does it help to use “No Conflict Mode”? I am not versed on “No Conflict Mode”

Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 libraries

Step #5. Does it help to disable optimization or security plugins? I have tried this, No

Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage

Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium

Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this

Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history

Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.

Step #11. Are you running multiple copies of jQuery? No

Plugin Author Steve Burge
(@stevejburge)

1 month, 2 weeks ago

Hi @randyhoffman. Sorry, there’s lot of steps skipped there. We don’t really have any feedback on 1, 2, and 3. I’d recommend trying 4, 6 and 8. The question isn’t answered for 7.

We’re not allowed to directly debug sites for users here on the WordPress forums.

We can do that for MetaSlider Pro members.

Thread Starter randyhoffman
(@randyhoffman)

1 month, 2 weeks ago

Steve:

I understand my ambiguity and I have tried to clarify my answers in bold. Please accept my apology.

Step #1. Is the issue with all your slideshows? We only have one slide show and this affects it. YES

Step #2. Does it help to use a different browser? I only have access to one browser NO. I tried edge and firefox.

Step #3. Does it help to use “No Conflict Mode”? I am not versed on “No Conflict Mode”. Conflict Mode is not available

Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 Old libraries

Step #5. Does it help to disable optimization or security plugins? I have tried this, No it does not help

Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage. Where is the “MetaSlider theme?

Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium

Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this, how does this work?

Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history

Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.

Step #11. Are you running multiple copies of jQuery? No

Plugin Author Steve Burge
(@stevejburge)

1 month, 1 week ago

Hi @randyhoffman. Thanks. OK, we’re on Step 3. Does it help to try No Conflict Mode? https://www.metaslider.com/docs/what-does-no-conflict-mode-do-and-why-is-it-needed/

Thread Starter randyhoffman
(@randyhoffman)

1 month, 1 week ago

Regarding No Conflict Mode, The Meta Slider Continues the spinning Icon and will not finish loading and Advanced menu is not available. I am not sure why, I just installed the latest update.

Plugin Author Steve Burge
(@stevejburge)

1 month, 1 week ago

OK, thanks. On to Step 4.

Does it help to use “FlexSlider”?

Thread Starter randyhoffman
(@randyhoffman)

1 month, 1 week ago

FlexSlider will not engage, when clicked on, when it is an option

Plugin Author Steve Burge
(@stevejburge)

1 month, 1 week ago

OK, it sounds like you may have a plugin conflict or out-dated plugin. Please move on to try Steps 6, 7 and 8.

Thread Starter randyhoffman
(@randyhoffman)

1 month, 1 week ago

I will try these again, please note it may take some time.

Viewing 15 replies - 1 through 15 (of 15 total)

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