Title: Meta Data not loading
Last modified: August 21, 2016

---

# Meta Data not loading

 *  [kgrant3](https://wordpress.org/support/users/kgrant3/)
 * (@kgrant3)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/meta-data-not-loading/)
 * v 3.8.1 WordPress up to date?
    v 2.0.40 – NextGEN up to date? none – clean install–
   What version of NextGEN Gallery did you upgrade from? (i.e. I had 1.9.8, then
   upgraded to 1.9.12)
 * (please confirm the following, with your server host tech) :
    v 5.5.36-log – 
   MySQL up to date (at least 5.2.4)? v 5.4.24 – PHP up to date (at least 5.0)? 
   YES – The mod_rewrite Apache module activated? YES – PHP Safe Mode OFF?
 * Additional information that will help us find a solution:
    Bluehost – Who are
   you hosted with? Twenty Fourteen – What theme are you running? – Which plugins
   do you have installed and activated? Jetpack NextGEN NextGEN Pro Yoast WordPress
   SEO – Does this error still occur if you switch your theme to the WP default,
   and deactivate all plugins except NextGEN Gallery? (*be sure to clear your browser
   cache and reload your site after deactivating)
 * I verified that IPTC & EXIF data was complete in images; uploaded via page edit
   interface; also used the load metadata bulk action.
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/meta-data-not-loading/#post-4630475)
 * [@kgrant3](https://wordpress.org/support/users/kgrant3/) – Please submit a Bug
   Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)…
   please reference this topic) so we can get a closer look at this issue.
 * Thanks!
 * – Cais.

Viewing 1 replies (of 1 total)

The topic ‘Meta Data not loading’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [meta-data](https://wordpress.org/support/topic-tag/meta-data/)
 * [nextgen](https://wordpress.org/support/topic-tag/nextgen/)

 * 1 reply
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/meta-data-not-loading/#post-4630475)
 * Status: not resolved