Meta box not displaying
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Hi, this has been reported a few times recently with no fix unfortunately:
https://wordpress.org/support/topic/options-hidden-after-latest-update/
https://wordpress.org/support/topic/options-disappear-from-sidebar-on-click/
Same is happening here, just installed the plugin, tick to enable Future Action on the post and the meta box just collapses empty. In the console there is a “RangeError: Invalid time value” error.I have tried to empty the Default Date/Time Offset field but you cant leave it empty. Also cant see an issue with the date format.
Any help appreciated. Thanks.
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Hi @adejones
Thanks for using our plugin.
We haven’t been able to reproduce this issue.
Can you go to Tools > Site Health > Info, and copy site info:
Then paste the information here.
Thanks,
Sure:
` ### wp-core ### version: 6.4.3 site_language: en_GB user_language: en_GB timezone: Europe/London permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 2 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/assemblyleamingt/public_html wordpress_size: loading... uploads_path: /home/assemblyleamingt/public_html/wp-content/uploads uploads_size: loading... themes_path: /home/assemblyleamingt/public_html/wp-content/themes themes_size: loading... plugins_path: /home/assemblyleamingt/public_html/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: (Assembly) version: 1.0 author: Adrian Jones author_website: (undefined) parent_theme: none theme_features: core-block-patterns, html5, post-thumbnails, widgets-block-editor, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus theme_path: /home/assemblyleamingt/public_html/wp-content/themes/Assembly auto_update: Disabled ### wp-plugins-active (9) ### Advanced Custom Fields PRO: version: 6.2.5, author: WP Engine, Auto-updates disabled Gravity Forms: version: 2.8.2, author: Gravity Forms, Auto-updates enabled Gravity Forms Mailchimp Add-On: version: 5.2.0, author: Gravity Forms, Auto-updates disabled PublishPress Future: version: 3.2.0, author: PublishPress, Auto-updates disabled Search & Filter Pro: version: 2.5.14, author: Code Amp (latest version: 2.5.17), Auto-updates disabled ShiftNav Pro - Responsive Mobile Menu: version: 1.7.2, author: Chris Mavricos, SevenSpark, Auto-updates disabled Ultimate GDPR & CCPA: version: 4.3, author: CreateIT, Auto-updates disabled UpdraftPlus - Backup/Restore: version: 1.23.16, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled User Role Editor Pro: version: 4.63.4, author: Vladimir Garagulia (latest version: 4.64.1), Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available imagick_version: Not available file_uploads: 1 post_max_size: 64M upload_max_filesize: 128M max_effective_size: 64 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown ### wp-server ### server_architecture: Linux 3.10.0-1160.76.1.el7.x86_64 x86_64 httpd_software: Apache php_version: 8.0.30 64bit php_sapi: fpm-fcgi max_input_variables: 1500 time_limit: 60 memory_limit: 512M max_input_time: 60 upload_max_filesize: 128M php_post_max_size: 64M curl_version: 8.5.0 OpenSSL/1.1.1w suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true current: 2024-01-31T10:05:49+00:00 utc-time: Wednesday, 31-Jan-24 10:05:49 UTC server-time: 2024-01-31T10:05:47+00:00 ### wp-database ### extension: mysqli server_version: 5.7.44 client_version: mysqlnd 8.0.30 max_allowed_packet: 268435456 max_connections: 151 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/assemblyleamingt/public_html/wp-content WP_PLUGIN_DIR: /home/assemblyleamingt/public_html/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable `
@adejones Can you please try test this with only PublishPress Future installed? Does the issue still persists?
Thanks,
@rizaardiyanto Yes I can confirm that after deactivating all plugins except PublishPress Future, the issue still occurs.
I can also confirm that after switching to a default WP theme, it still occurs there too.
@adejones Can you please right click > Inspect > Console. Do you see any error there?
Yes, there is:
@adejones Can you please hover on the react-dom.min.js?
Sure
@adejones Does the metabox not showing for both new post and existing post, or only existing post?
Thanks,
correct, it doesn’t show for any. Just in case it was related to category or publish date I tried different existing posts and also new posts but it doesn’t appear at all for any.
@adejones Can you please check if you have something like this in Future setting?
both of the checks at the top of the diagnostics tab have “passed”.
@adejones The 2 previous report issues are both on classic editor. Did you use Classic or Block editor?
@rizaardiyanto I am using classic editor. Thanks.
Hey, just wondering if there was any progress with this? The client is keen to get using this and is chasing, I fear they may look at alternatives if this doesn’t work but I am reluctant because I have used your product many times successfully before and am a fan.
Would it help if I gave you WP access so you could look in to this yourself on the live website?
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