Viewing 15 replies - 1 through 15 (of 29 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    Hi @adejones

    Thanks for using our plugin.

    We haven’t been able to reproduce this issue.

    Can you go to Tools > Site Health > Info, and copy site info:

    Then paste the information here.

    Thanks,

    Thread Starter adejones

    (@adejones)

    Sure:

    `
    ### wp-core ###
    
    version: 6.4.3
    site_language: en_GB
    user_language: en_GB
    timezone: Europe/London
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 2
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/assemblyleamingt/public_html
    wordpress_size: loading...
    uploads_path: /home/assemblyleamingt/public_html/wp-content/uploads
    uploads_size: loading...
    themes_path: /home/assemblyleamingt/public_html/wp-content/themes
    themes_size: loading...
    plugins_path: /home/assemblyleamingt/public_html/wp-content/plugins
    plugins_size: loading...
    database_size: loading...
    total_size: loading...
    
    ### wp-active-theme ###
    
    name:  (Assembly)
    version: 1.0
    author: Adrian Jones
    author_website: (undefined)
    parent_theme: none
    theme_features: core-block-patterns, html5, post-thumbnails, widgets-block-editor, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
    theme_path: /home/assemblyleamingt/public_html/wp-content/themes/Assembly
    auto_update: Disabled
    
    ### wp-plugins-active (9) ###
    
    Advanced Custom Fields PRO: version: 6.2.5, author: WP Engine, Auto-updates disabled
    Gravity Forms: version: 2.8.2, author: Gravity Forms, Auto-updates enabled
    Gravity Forms Mailchimp Add-On: version: 5.2.0, author: Gravity Forms, Auto-updates disabled
    PublishPress Future: version: 3.2.0, author: PublishPress, Auto-updates disabled
    Search & Filter Pro: version: 2.5.14, author: Code Amp (latest version: 2.5.17), Auto-updates disabled
    ShiftNav Pro - Responsive Mobile Menu: version: 1.7.2, author: Chris Mavricos, SevenSpark, Auto-updates disabled
    Ultimate GDPR & CCPA: version: 4.3, author: CreateIT, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.23.16, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    User Role Editor Pro: version: 4.63.4, author: Vladimir Garagulia (latest version: 4.64.1), Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: 1
    post_max_size: 64M
    upload_max_filesize: 128M
    max_effective_size: 64 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: unknown
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-1160.76.1.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 8.0.30 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1500
    time_limit: 60
    memory_limit: 512M
    max_input_time: 60
    upload_max_filesize: 128M
    php_post_max_size: 64M
    curl_version: 8.5.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-01-31T10:05:49+00:00
    utc-time: Wednesday, 31-Jan-24 10:05:49 UTC
    server-time: 2024-01-31T10:05:47+00:00
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.44
    client_version: mysqlnd 8.0.30
    max_allowed_packet: 268435456
    max_connections: 151
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/assemblyleamingt/public_html/wp-content
    WP_PLUGIN_DIR: /home/assemblyleamingt/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    `
    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones Can you please try test this with only PublishPress Future installed? Does the issue still persists?

    Thanks,

    Thread Starter adejones

    (@adejones)

    @rizaardiyanto Yes I can confirm that after deactivating all plugins except PublishPress Future, the issue still occurs.

    I can also confirm that after switching to a default WP theme, it still occurs there too.

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones Can you please right click > Inspect > Console. Do you see any error there?

    Thread Starter adejones

    (@adejones)

    Yes, there is:

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones Can you please hover on the react-dom.min.js?

    Thread Starter adejones

    (@adejones)

    Sure

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones Does the metabox not showing for both new post and existing post, or only existing post?

    Thanks,

    Thread Starter adejones

    (@adejones)

    correct, it doesn’t show for any. Just in case it was related to category or publish date I tried different existing posts and also new posts but it doesn’t appear at all for any.

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones Can you please check if you have something like this in Future setting?

    Thread Starter adejones

    (@adejones)

    both of the checks at the top of the diagnostics tab have “passed”.

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @adejones The 2 previous report issues are both on classic editor. Did you use Classic or Block editor?

    Thread Starter adejones

    (@adejones)

    @rizaardiyanto I am using classic editor. Thanks.

    Thread Starter adejones

    (@adejones)

    Hey, just wondering if there was any progress with this? The client is keen to get using this and is chasing, I fear they may look at alternatives if this doesn’t work but I am reluctant because I have used your product many times successfully before and am a fan.

    Would it help if I gave you WP access so you could look in to this yourself on the live website?

Viewing 15 replies - 1 through 15 (of 29 total)
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