Title: Meta Box is empty Last modified: March 5, 2022 --- # Meta Box is empty * Resolved [snap22snap](https://wordpress.org/support/users/snap22snap/) * (@snap22snap) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/) * Hello, * I opened my Amazon Lightsail and I installed this to test before I purchase the pro version. But I think there’s something problem, I can’t see anything in the Meta Box of it. I’ve attached an image link below. [ I don’t have any other plugin except for Scrollsequence. And the following is site information. PHP version: 7.4.27 Wordpress Version: 5.9.1 * Thank you. - This topic was modified 4 years, 3 months ago by [snap22snap](https://wordpress.org/support/users/snap22snap/). - This topic was modified 4 years, 3 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [snap22snap](https://wordpress.org/support/users/snap22snap/) * (@snap22snap) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15432844) * I missed link, screenshot is here. [https://ibb.co/VSW9MpV](https://ibb.co/VSW9MpV) * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15432917) * Hi Snap22snap, * Sorry to hear you have trouble with the plugin. Could you please let me know the following information? * – What is the version of the plugin that you are using? – Are there any errors in the developer console? – Could you please send me the screenshots of the site health report? wp-admin/site-health.php and /wp-admin/site-health.php?tab=debug * – There was an update in the version 1.2.0 that was related to the library that is used for the meta-boxes (carbonfields), I wonder if any of the previous to 1.2.0 work as expected? * Thank you * Ales Plugin Author * Thread Starter [snap22snap](https://wordpress.org/support/users/snap22snap/) * (@snap22snap) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15435548) * Hi! * – What is the version of the plugin that you are using? Version 1.2.4 * – Are there any errors in the developer console? I don’t have any errors. * – Could you please send me the screenshots of the site health report? wp-admin/ site-health.php and /wp-admin/site-health.php?tab=debug * **Site health status** [https://ibb.co/tBKbFxF](https://ibb.co/Ldf0Dkr) * **Site health info** [https://ibb.co/Ldf0Dkr](https://ibb.co/tBKbFxF) * – There was an update in the version 1.2.0 that was related to the library that is used for the meta-boxes (carbonfields), I wonder if any of the previous to 1.2.0 work as expected? I tested with version 1.1.9, but it showed the same problem. * Thank you. * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15440092) * Oh Snap – this is a tricky one! * Everything seems in order, I cannot see any reason why it should fail. AWS Lightsail should not be an issue either as I am using one WP install as well. * I knew I have asked already. But just to make sure, could you please go to */ wp-admin/post-new.php?post_type=scrollsequence and press F12 – are there any console log errors, warnings or messages? * Thank you * Ales Plugin Author * Thread Starter [snap22snap](https://wordpress.org/support/users/snap22snap/) * (@snap22snap) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15442314) * I misunderstood the console before, here is the link the screenshot of it. [https://ibb.co/yYKy8sh](https://ibb.co/yYKy8sh) * Thank you. * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 3 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15450096) * Okay those errors seem to be the root cause of the issue. * They seem to come from carbonfields which is a library for meta fields. Please allow me some more time to investigate the issue. * Ales * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 2 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15468861) * Hi, * It seems like it is caused by our third party Meta Box library called Carbon Fields. I have highlighted the issue with their developer and waiting a response from them. * Please allow some more time until resolved. * Ales Plugin Author * Thread Starter [snap22snap](https://wordpress.org/support/users/snap22snap/) * (@snap22snap) * [4 years, 2 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15482002) * Hi Ales, * It’s apprecited. I’ll wait it. Hopefully it goes well. * Thank you. * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 2 months ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15483117) * Snap, * I got some response, but it’s far from a clean solution. * To my understanding, AWS file system is different to a standard WordPress and that’s why the library is struggling to find it’s files. * Someone on their forum responded with the following response * > Place all the plugin files in root directory. It’s not a good solution but > it works. I just copied over all the files from vendor/htmlburger/carbon-fields > to wordpress root directory * Source: [https://community.carbonfields.net/t/carbon-fields-does-not-work-on-amazon-lightsail/657/2](https://community.carbonfields.net/t/carbon-fields-does-not-work-on-amazon-lightsail/657/2) * He is talking about carbon fields library plugin files [https://carbonfields.net/zip/latest/](https://carbonfields.net/zip/latest/) * It is a dirty and untested solution, but in theory if you move the source files of the library into your root /wordpress folder on your binami (lightsail) server, things should work. * Could you please give it a go and let us know if it works? * Thank you, * Ales - This reply was modified 4 years, 2 months ago by [Scrollsequence](https://wordpress.org/support/users/scrollsequence/). * Plugin Author [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * (@scrollsequence) * [4 years, 1 month ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15628533) * Hi snap22snap, * This issue with missing meta box is now resolved in version 1.2.7. Just install the latest version and it will work now out of the box. No edits required. * Thank you once again for submitting it and letting us know! * Ales Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Meta Box is empty’ is closed to new replies. * ![](https://ps.w.org/scrollsequence/assets/icon-256x256.png?rev=2780206) * [Scrollsequence - Cinematic Scroll Image Animation Plugin](https://wordpress.org/plugins/scrollsequence/) * [Frequently Asked Questions](https://wordpress.org/plugins/scrollsequence/#faq) * [Support Threads](https://wordpress.org/support/plugin/scrollsequence/) * [Active Topics](https://wordpress.org/support/plugin/scrollsequence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/scrollsequence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/scrollsequence/reviews/) * 10 replies * 2 participants * Last reply from: [Scrollsequence](https://wordpress.org/support/users/scrollsequence/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/meta-box-is-empty-2/#post-15628533) * Status: resolved