Support » Plugin: WP-Chatbot for Messenger » Messenger icon NOT appearing on ANY page

  • Resolved Stefan Pejcic

    (@stefanpejcic)


    It just stopped working by itself. It doesn’t show anywhere.

    I haven’t touched the settings, they are the same:
    Hide on: Archive, Posts, Category and 404
    Page ID’s to hide: 898,4121,4650,4074,4123,2183,4675,4660,4659

    Any advice?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @stefanpejcic
    I see that your Facebook page WPorb is disconnected from MobileMonkey.
    Chat plugin works only in case the page is connected and page is available (published, not banned etc).
    If searching the page on FB, I can see that the content is not available, see
    Please make sure the page is available (remove country restrictions, publish it) and then re-connect the page to the plugin.

    @ingasupranovich yes it’s disconnected, I’ve had to switch to another plugin

    Please make sure the page is available (remove country restrictions, publish it) and then re-connect the page to the plugin.

    What does country restrictions have to do with mobilemonkey?

    Plugin Support ingasupranovich

    (@ingasupranovich)

    @stefanpejcic, at the moment the user visiting your website MobileMinkey not yet received any user info, so there is no way to define the country and if the plugin should be shown or not. We receive data only after the user clicked “Continue as..” or “Log in as..” on the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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