Support » Fixing WordPress » Messages sent by forms do not arrive in the destination email

  • I set up the site with WordPress and in it I set up two forms with the Forminator plugin.

    Everything seems to be fine, however, the messages sent by the forms do not reach the destination email.

    The destination email is OK, and it receives and sends messages normally.

    Only messages sent by forms do not arrive in the destination email.

    Information appears that the message has been sent, but it does not reach its destination.

    I also installed the Contact Form 7 plugin and the same problem happens.

    I already uninstalled and reinstalled the form plugins, but nothing changes.

    I can not understand what is happening. Could someone please help me?

    Website URL: https://jhacontabil.com.br/

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • It could be your server’s firewall issue. You would want to consult this with your webhosting company.

    I suspect that your server is not sending out the emails. Try installing ‘smtp mail’ plugin and send emails using gmeil smtp server and see if you receives the emails. If you receive them, then it confirms issue lies with your server.

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    Sorry, I don’t know how to do this. Could someone help me in private?

    lisa

    (@contentiskey)

    all work related to questions on this forum are done in this forum area.
    to work in private (i.e. hire someone for 1:1 assistance) — please post request on something like https://jobs.wordpress.net/

    alternatively, contact the support team for the vendor that is your webhosting.

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    I didn’t want to break any rules. I will rephrase my request: Could someone explain to me how to use SMTP Mail?

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    I changed the receiving email in the form to a personal gmail. The message did not arrive. That is, it seems that the problem is not in the receiving email but in the sending, although the sending success message is presented by the form.

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    And this happens with both Contact Form 7 and Forminator

Viewing 7 replies - 1 through 7 (of 7 total)
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