Title: Message: Something went wrong
Last modified: November 9, 2020

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# Message: Something went wrong

 *  Resolved [foreverwp](https://wordpress.org/support/users/foreverwp/)
 * (@foreverwp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/)
 * I have this message when I try to make a payment: Something went wrong. Please
   try again or choose another payment source.
 * How can i resolved that plesae.
 * Bests Regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmessage-something-went-wrong-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13638767)
 * Hello [@foreverwp](https://wordpress.org/support/users/foreverwp/),
 * The PayPal Payments plugin is still in sandbox mode on your site. So I created
   an order with my sandbox PayPal account and received the same message.
    Does 
   this behavior persist in live mode? I will check back with our developers to 
   get some more information. Thanks!
 * Kind regards,
    Niklas
 *  Thread Starter [foreverwp](https://wordpress.org/support/users/foreverwp/)
 * (@foreverwp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13638919)
 * In live mode, i have this message: Something went wrong. Please try again or 
   choose another payment source.
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13639391)
 * Hey [@foreverwp](https://wordpress.org/support/users/foreverwp/),
 * Thanks for trying out live mode.
    Can you please send me your WooCommerce Status
   Report so we can learn a little bit more context about your site? Also, to make
   sure that this is not a plugin incompatibility can you please disable all plugins
   other than WooCommerce and PayPal Payments and enable the default theme Storefront
   to see if the issue persists? Thanks!
 * Kind regards,
    Niklas
 *  Thread Starter [foreverwp](https://wordpress.org/support/users/foreverwp/)
 * (@foreverwp)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13647175)
 * Hi there
    The Plugin working correctly when i changed a yena theme by twenty 
   seventeen thme . Yena theme is my principal theme. With this theme, in cart page,
   the plugin work fine but if you are in the checkout page you can’t pay with paypal
   ou credit card.
 * Bests regards
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13648030)
 * Hey [@foreverwp](https://wordpress.org/support/users/foreverwp/),
 * Thanks for letting us know.
    I will nevertheless forward this information to 
   our developers. Since it works in your cart but not in the checkout, we will 
   check for potential theme incompatibilities.
 * Kind regards,
    Niklas

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Message: Something went wrong’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/message-something-went-wrong-2/#post-13648030)
 * Status: resolved