Title: Message not received Last modified: May 22, 2018 --- # Message not received * Resolved [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/) * Hello, * We are using Plivo gateway but we didn’t received a SMS for any action in wesbite. We have changed the order status in admin but not received a SMS. Here is the debug log * ``` Mobile number: Message: Thank you for shopping with us! Your order No. 1855 is now: Completed. Gateway answer: Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Tue, 22 May 2018 13:58:00 GMT [content-type] => application/json [content-length] => 94 [server] => nginx/1.4.6 (Ubuntu) [x-plivo-signature] => AShQ2jO83mY+5fGV7sLDbwaV2a8= [x-plivo-signature-v2] => uJwqzT2NAOfel3LRIUEPYJgXuEuB6++nGt6p86FpjX8= [x-plivo-signature-v2-nonce] => 54956089964348850091 ) ) [body] => { "api_id": "2369e3c0-5dc8-11e8-90d9-0292f0bcfdb0", "error": "dst parameter not present" } [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => { "api_id": "2369e3c0-5dc8-11e8-90d9-0292f0bcfdb0", "error": "dst parameter not present" } [raw] => HTTP/1.1 400 BAD REQUEST Date: Tue, 22 May 2018 13:58:00 GMT Content-Type: application/json Content-Length: 94 Connection: close Server: nginx/1.4.6 (Ubuntu) X-Plivo-Signature: AShQ2jO83mY+5fGV7sLDbwaV2a8= X-Plivo-Signature-V2: uJwqzT2NAOfel3LRIUEPYJgXuEuB6++nGt6p86FpjX8= X-Plivo-Signature-V2-Nonce: 54956089964348850091 { "api_id": "2369e3c0-5dc8-11e8-90d9-0292f0bcfdb0", "error": "dst parameter not present" } [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [date] => Array ( [0] => Tue, 22 May 2018 13:58:00 GMT ) [content-type] => Array ( [0] => application/json ) [content-length] => Array ( [0] => 94 ) [server] => Array ( [0] => nginx/1.4.6 (Ubuntu) ) [x-plivo-signature] => Array ( [0] => AShQ2jO83mY+5fGV7sLDbwaV2a8= ) [x-plivo-signature-v2] => Array ( [0] => uJwqzT2NAOfel3LRIUEPYJgXuEuB6++nGt6p86FpjX8= ) [x-plivo-signature-v2-nonce] => Array ( [0] => 54956089964348850091 ) ) ) [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => https://api.plivo.com/v1/Account/MAYZUZNTM4M2I1YMMWNW/Message/ [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) ``` - This topic was modified 8 years ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Reason: Fixed formatting Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10317925) * Please respond ASAP, we are waiting for your reply. * Plugin Author [Art Project Group](https://wordpress.org/support/users/artprojectgroup/) * (@artprojectgroup) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10317963) * Did you see the debug log? `"error": "dst parameter not present"` * You mobile number isn’t configured. * Please review your configuration. * Kind regards. * Thread Starter [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10318161) * Where the mobile number is not configured ? * Is in plugin setting ? * Plugin Author [Art Project Group](https://wordpress.org/support/users/artprojectgroup/) * (@artprojectgroup) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10318346) * Yes, read the tutorial. * Kind regards. * Thread Starter [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10318455) * Have already configured the mobile number in plugin setting page. * [http://www.screencast.com/t/2WicWGmYqP](http://www.screencast.com/t/2WicWGmYqP) * Thread Starter [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10318658) * Now error came as below * Message: Thank you for shopping with us! Your order No. 1879 is now: Processing. * Gateway answer: Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Thu, 24 May 2018 14:23:41 GMT [ content-type] => application/json [content-length] => 180 [server] => nginx/1.4.6( Ubuntu) [x-plivo-signature] => 4YhPK7l65pVe/umDbroys5X55HU= [x-plivo-signature- v2] => pX4exk819QLvVx42ohxE2nqqSSWpPaeh1/a1SHdnXV4= [x-plivo-signature-v2-nonce] => 33229518629974764531 ) * ) * [body] => { “api_id”: “0f09c2e6-5f5e-11e8-a06c-0605e3612a06”, “error”: “BocaCosmeticsGroup length is greater than maximum authorized character length 11 for alphanumeric src parameter” } [response] => Array ( [code] => 400 [message] => Bad Request) * [cookies] => Array ( ) * [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response: protected] => Requests_Response Object ( [body] => { "api_id": "0f09c2e6-5f5e- 11e8-a06c-0605e3612a06", "error": "BocaCosmeticsGroup length is greater than maximum authorized character length 11 for alphanumeric src parameter" } [raw] => HTTP/1.1 400 BAD REQUEST Date: Thu, 24 May 2018 14:23:41 GMT Content-Type: application/json Content-Length: 180 Connection: close Server: nginx/1.4.6 (Ubuntu) X-Plivo-Signature: 4YhPK7l65pVe/umDbroys5X55HU= X-Plivo-Signature-V2: pX4exk819QLvVx42ohxE2nqqSSWpPaeh1/ a1SHdnXV4= X-Plivo-Signature-V2-Nonce: 33229518629974764531 * { "api_id": "0f09c2e6-5f5e-11e8-a06c-0605e3612a06", "error": "BocaCosmeticsGroup length is greater than maximum authorized character length 11 for alphanumeric src parameter" } [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [date] => Array ( [0] => Thu, 24 May 2018 14:23:41 GMT ) * [content-type] => Array ( [0] => application/json ) * [content-length] => Array ( [0] => 180 ) * [server] => Array ( [0] => nginx/1.4.6 (Ubuntu) ) * [x-plivo-signature] => Array ( [0] => 4YhPK7l65pVe/umDbroys5X55HU= ) * [x-plivo-signature-v2] => Array ( [0] => pX4exk819QLvVx42ohxE2nqqSSWpPaeh1/ a1SHdnXV4= ) * [x-plivo-signature-v2-nonce] => Array ( [0] => 33229518629974764531 ) * ) * ) * [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => [https://api.plivo.com/v1/Account/MAYZUZNTM4M2I1YMMWNW/Message/](https://api.plivo.com/v1/Account/MAYZUZNTM4M2I1YMMWNW/Message/)[ history] => Array ( ) * [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) * ) * ) * [filename:protected] => [data] => [headers] => [status] => ) * ) * Plugin Author [Art Project Group](https://wordpress.org/support/users/artprojectgroup/) * (@artprojectgroup) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10319029) * Please, read the error messages and contact with Plivo support: `“error”: “BocaCosmeticsGroup length is greater than maximum authorized character length 11 for alphanumeric src parameter”`. * Kind regards. * Plugin Author [Art Project Group](https://wordpress.org/support/users/artprojectgroup/) * (@artprojectgroup) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10319039) * Don’t publish a screenshot with all your personal information 🙁 * This is a public threat. * Kind regards. * Thread Starter [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * (@kumaresanwp) * [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10321222) * Ok, thank you. I have removed that screen. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Message not received’ is closed to new replies. * ![](https://ps.w.org/woocommerce-apg-sms-notifications/assets/icon-256x256.png? rev=2865741) * [WC - APG SMS Notifications](https://wordpress.org/plugins/woocommerce-apg-sms-notifications/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-apg-sms-notifications/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-apg-sms-notifications/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-apg-sms-notifications/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-apg-sms-notifications/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-apg-sms-notifications/reviews/) * 9 replies * 2 participants * Last reply from: [kumaresan](https://wordpress.org/support/users/kumaresanwp/) * Last activity: [8 years ago](https://wordpress.org/support/topic/message-not-received-2/#post-10321222) * Status: resolved