Message not being sent

  • Bookman53

    (@bookman53)


    1 year, 8 months ago

    I’ve inserted the Kadence form and have added a known working email address for the form message to be sent to.

    The form does not send the message for some reason. I had HoneyPot and ReCaptcha turned and thought one might be fighting with the other.

    I disabled HoneyPot. The problem still existed.

    I disable ReCaptcha. The problem still exists.

    What am I missing? The email address and spam tools are the only things I can see in the form settings that might cause the message to not be sent.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Bookman53

    (@bookman53)

    1 year, 8 months ago

    P.S., I also tried new keys for V2 and I tried V3.

    Messages are not being sent with or without either form of ReCaptcha.

    hannah

    (@hannahritner)

    1 year, 7 months ago

    Hey,
    Have you checked your spam folder in your email to see if the message is being sent there? You can try using a plugin like the following to test your emails: https://wordpress.org/plugins/wp-mail-smtp/
    Let me know if the issue remains!

    Kindly,
    Hannah

    Thread Starter Bookman53

    (@bookman53)

    1 year, 7 months ago

    Yes, I looked for messages in spam folders but they weren’t there. I already had the wp-mail-smtp plugin installed, but it still didn’t work for some reason. I found out that messages would go through after I changed a port for smtp on the server.

    The form is working as expected, as of this morning.

    Thanks.

    hannah

    (@hannahritner)

    1 year, 7 months ago

    Glad to hear it! Let us know if this comes up again.

    Best,
    Hannah

    Marlo

    (@awstudio)

    1 year, 3 months ago

    Hi, I have the same problem, the Form does not send email. Can you help?

    Thanks

    hannah

    (@hannahritner)

    1 year, 3 months ago

    Hi Marlo,

    Can you tell me what troubleshooting you have done so far? Have you checked your spam? Or tested your emails? (https://wordpress.org/plugins/wp-mail-smtp/)

    Kindly,

    Hannah

    Marlo

    (@awstudio)

    1 year, 3 months ago

    Hi Hannah,

    I have checked the spam, of course.

    I have set up the WP Mail SMTP plugin and now the emails are sent, so it is good now.

    Thanks,

    Istvan

    hannah

    (@hannahritner)

    1 year, 3 months ago

    Glad to hear it, Istvan!

    Best,

    Hannah

Viewing 8 replies - 1 through 8 (of 8 total)
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