Title: message blocking emails
Last modified: May 28, 2024

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# message blocking emails

 *  Resolved [2twins](https://wordpress.org/support/users/2twins/)
 * (@2twins)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/message-blocking-emails/)
 * I am using clean talk on a website who is using a comcast email account and not
   a domain email. When I click on the email link a message shows: “Please wait 
   while Anti Spam by Clean Talk is decoding the email addresses” but then a popup
   appears that wants to allow it to use an email program. My issue with this is
   that I watched as someone else tried to click the link and the popup never appeared
   because they had popups disabled in their chrome browser. Is there any way around
   this issue because they could not do anything to get beyond the message except
   for use the back arrow. I am concerned it is hapennning to people and they are
   just bailing and going to another website. Thoughts? Is this an issue for anyone
   else? Is it because of the non-domain email?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmessage-blocking-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/message-blocking-emails/#post-17787930)
 * Hello.
 * I have the ‘Pop-ups and redirects’ disabled in my browser and the feature works
   for me. After decoding I see the separate pop-up window of the email program.
   I do not think the issue is related to the CleanTalk plugin but you can try to
   disable the ‘Encode contact data’ in the Anti-Spam plugin settings. Please let
   us know if you need any further help with this.
 *  Thread Starter [2twins](https://wordpress.org/support/users/2twins/)
 * (@2twins)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/message-blocking-emails/#post-17789413)
 * Thanks [@katereji](https://wordpress.org/support/users/katereji/) I did as you
   said and disabled the encode contact data. I will keep an eye out and see if 
   the issue persists!
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/message-blocking-emails/#post-17798242)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘message blocking emails’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/message-blocking-emails/#post-17798242)
 * Status: resolved