Support » Plugin: BigCommerce For WordPress » Mess up my site badly

  • I do not enjoy leaving bad comments to other business. But other WP users like me would need honest review before they install this plugin.

    Firstly, I’d give great compliments, 100 stars if I could, to the CS service of the BigCommerce site. He spent up to two hours to explain me how BigCommerce and this plugin work as a WP beginner. Although he wasn’t tech support, I explained him that I follow the step of the plugin to seek help…he was willing to help and asked for his colleagues and therefore our phone spent over two hours….

    However, this plugin suck! And mess up my site badly. I am on free trial of BigCommerce and considered using them instead. Indeed, I don’t need this plugin. But I don’t find clear instructions on the plugin. It was a mistake to use it. Also, the plugin doesn’t work even thought the CS staff worked with me through their company instruction. I am using the latest version of WP which isn’t tested by this plugin. At last, it messed up my site set up: Pictures, menu setting, backup function on this site. I am unable to restore the back up on WP. The backup on my hosting site appeared to have problems since the same day I use this plugin. Luckily, my hosting company has stored the backup right before the day I installed this plugin and I can restore it!

    Terrible experience. But I am happy to resolve it and hopefully, my review helps other make wise choice!

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  • I have endured 15 months of using this plugin. For the majority of that time the plugin had many and varied failures.
    It was not fit for purpose or less than merchandisable quality, yet Bigcommerce never resolved any of the over 40 tickets raised over this time.
    Its a little like the experimental injection they are forcing people to take.
    I have LOST over 300 hours of my time dealing with a BETA product that they tout as ready nd able to lift your load.



    Hey there, I’m sorry to hear that. I’d love to look over those tickets, are they in github?

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