Title: Merchant email
Last modified: August 21, 2016

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# Merchant email

 *  Resolved [enatoli](https://wordpress.org/support/users/enatoli/)
 * (@enatoli)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/merchant-email/)
 * The merchant email doesn’t seem to be passing to the form, once it’s generated.
 * Thanks
 * [https://wordpress.org/plugins/globe-gateway-e4/](https://wordpress.org/plugins/globe-gateway-e4/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [DonnellC](https://wordpress.org/support/users/donnellc/)
 * (@donnellc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/merchant-email/#post-4775874)
 * Hello Enatoli,
 * I’ve ran multiple test on the code and the plug-in everything works fine.
 * There seems to be a problem with First Data.
    First Data is not sending out any
   emails once a transaction has been completed.
 * I’ve also tried process a transaction without the merchant email field, and still
   nothing. Which would be there is a problem with the First Data hosted payment
   page email for ‘you’ (The merchant).
    I would recommend calling First Data support
   and have them try to troubleshot the problem.
 *  Plugin Author [DonnellC](https://wordpress.org/support/users/donnellc/)
 * (@donnellc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/merchant-email/#post-4775880)
 * After playing with the hosted payment page for sometime.
 * First Data made a change to the way they send out emails.
    You will need to sign
   in to your Global Gateway e4 account and click on payment pages. => your payment
   page id. Next you will need to click on tab number 5 (**Receipt email**) You 
   will need to check the box that says”Send a payment confirmation email to customers”
   and then save the changes. You will now start receiving merchant emails again.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Merchant email’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/globe-gateway-e4_fff2d0.svg)
 * [Global Gateway e4 | Payeezy Gateway |](https://wordpress.org/plugins/globe-gateway-e4/)
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 * 2 replies
 * 2 participants
 * Last reply from: [DonnellC](https://wordpress.org/support/users/donnellc/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/merchant-email/#post-4775880)
 * Status: resolved