Menu stopped working after updating to WordPress 5.5.1

Resolved necter
(@necter)

1 year, 8 months ago

Hi there,

Responsive menu stopped working after I upgraded WordPress to version 5.5.1. I have already checked for plugin conflicts and that is not the issue. Responsive menu has worked with this site without an issue for the past 3 years.

Please let me know if there is a fix.

Viewing 7 replies - 1 through 7 (of 7 total)

expresstechsupport
(@expresstechsupport)

1 year, 8 months ago

Hi @necter,

The Responsive Menu plugin is successfully running on our staging website with WordPress version 5.5.1.

I request you to please share the plugin export file via Google drive so that we can troubleshoot the issue.

Please share the same.

Kind regards,
Kriti

Thread Starter necter
(@necter)

1 year, 8 months ago

Hi Kriti @expresstechsupport,

1. How do I generate a plugin export file?
2. And how would you like me to share the Google drive with you?

Thanks.

expresstechsupport
(@expresstechsupport)

1 year, 8 months ago

Hi @necter,

To download the plugin export file, go to Technical tab of the Responsive menu settings -> Transfer and click ‘Export’ button.

Now save this file to your computer and upload this file to the google drive. After that please share the link of that Google drive file with me.

Please do the same and let me know.

Kind regards,
Kriti

Thread Starter necter
(@necter)

1 year, 8 months ago

Hi Kriti @expresstechsupport,

Here you go: https://drive.google.com/drive/folders/1cyyE6rjiJ8pn6aWTs-ZNXox4uRt-VZF3?usp=sharing

Thank you!

Thread Starter necter
(@necter)

1 year, 8 months ago

Hi Kriti @expresstechsupport,

There was an issue with the child theme, I have corrected the code and now Responsive Menu is working again.

Thank you!

Cecilia
(@ipanasian)

1 year, 7 months ago

How did you fix this issue? I upgraded my site to 5.5.1 and the mobile menu stopped working. I had to downgrade to 5.3.2 to get it to work. I don’t see a tab to export the plugin file.

Thanks for your help

hrrehman
(@hrrehman)

1 year, 3 months ago

Hi Kriti @expresstechsupport

My menu is not working can you help me to fix it? it’s now no more to clickable, when I logged in to the site then it works but when I test this menu on the incognito tab then it’s not working.

Site URL:
https://www.opallegal.com.au/

Viewing 7 replies - 1 through 7 (of 7 total)

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Menu stopped working after updating to WordPress 5.5.1

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