Support » Theme: Kadence » Menu not working if it has a child

  • Hello: Menu items suddenly stopped working on Firefox if they have a child item. I’ve seen others submit request for support about this same issue and have seen to clear CSS to fix. I have cleared CSS and all caches. I have deactivated all plugins including elementor but menu still gives this issue. This is a dev server. I’m not seeing any script errors on pages. Works fine on other browsers. Any ideas? Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,

    Thank you for reaching out to us.

    What do you mean by stop working? I tried to check your website on both Firefox and Chrome. I don’t experience any menu issues on submenus for both browsers. See this quick video for reference:

    Has this been resolved or are you still experiencing this issue?

    I hope this helps and let us know if we can assist you further.

    Kind Regards,



    Hi there,

    Thank you for writing.

    I checked your site using Firefox browser but didn’t encounter any issues. Here’s a screen recording:

    I used Firefox version 106.0.2. What version are you running? Can you check it as well in a private window to bypass the browser cache?

    Or have you resolved this already?

    Let us know if you need further assistance.

    Kind regards,

    Thread Starter helmrict


    Michael, Chito, you guys are awesome – thanks for the quick reply!

    I can’t tell from the video if you are experiencing the same issue but I’ll try and be a little clearer than “not working”!

    Specifically, there is a page “Who We Are” but I can no longer click on that menu item (in firefox only) to get to that page. I can click on the children of that menu item. Similarly, under “What we Do”, I can’t click on that menu item to get to that page but I can get to the ones under it.. Except under “What we do” there is a menu item “Our Programs”. I can’t click on the our programs page but I can click on the children of that page.

    I hope that makes more sense.

    And yes, I’ve also tried in incognito mode in firefox.
    Thank you



    Hi @helmrict,
    I’m also unable to replicate this when viewing your site in Firefox. What version of Firefox are you running? Are you using any browser extensions?


Viewing 4 replies - 1 through 4 (of 4 total)
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