• helmrict

    (@helmrict)


    Hello: Menu items suddenly stopped working on Firefox if they have a child item. I’ve seen others submit request for support about this same issue and have seen to clear CSS to fix. I have cleared CSS and all caches. I have deactivated all plugins including elementor but menu still gives this issue. This is a dev server. I’m not seeing any script errors on pages. Works fine on other browsers. Any ideas? Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • michael-levelup

    (@michaeltarongoy)

    Hi there,

    Thank you for reaching out to us.

    What do you mean by stop working? I tried to check your website on both Firefox and Chrome. I don’t experience any menu issues on submenus for both browsers. See this quick video for reference: https://www.loom.com/share/970e0afacbc04e70ac948c21234a09fa.

    Has this been resolved or are you still experiencing this issue?

    I hope this helps and let us know if we can assist you further.

    Kind Regards,
    Michael

    Chito

    (@chitocamacho)

    Hi there,

    Thank you for writing.

    I checked your site using Firefox browser but didn’t encounter any issues. Here’s a screen recording: https://share.getcloudapp.com/L1u9ZPgW

    I used Firefox version 106.0.2. What version are you running? Can you check it as well in a private window to bypass the browser cache?

    Or have you resolved this already?

    Let us know if you need further assistance.

    Kind regards,
    Chito

    Thread Starter helmrict

    (@helmrict)

    Michael, Chito, you guys are awesome – thanks for the quick reply!

    I can’t tell from the video if you are experiencing the same issue but I’ll try and be a little clearer than “not working”!

    Specifically, there is a page “Who We Are” but I can no longer click on that menu item (in firefox only) to get to that page. I can click on the children of that menu item. Similarly, under “What we Do”, I can’t click on that menu item to get to that page but I can get to the ones under it.. Except under “What we do” there is a menu item “Our Programs”. I can’t click on the our programs page but I can click on the children of that page.

    I hope that makes more sense.

    And yes, I’ve also tried in incognito mode in firefox.
    Thank you

    hannah

    (@hannahritner)

    Hi @helmrict,
    I’m also unable to replicate this when viewing your site in Firefox. What version of Firefox are you running? Are you using any browser extensions?

    Kindly,
    Hannah

Viewing 4 replies - 1 through 4 (of 4 total)
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