I am dying in trying to resolve this problem. Someone please help.
Hi,
1. Can you please go to WP Admin -> Appearance -> Widgets, and make sure that you’re setting up the menu there? Please take a screenshot here for us. I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this topic. It works with Chrome, Firefox and IE.
2.
This kind of problem may be also caused by either a conflict with your theme (a child theme of Storefront) or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Great help Dat, I will follow your instructions. By the way, my current theme is Store Front only.
Dat Hoang, you’re great. I could resolve the issue on following your instructions though I didn’t have to go far to find the problem.
The culprit was a piece of code in the child theme, once removed all the menus came back to normal.
Thank you once again.
Awesome! I am glad that my instruction could help.
If you have any other issue, please open new topics. 🙂
