Menu items disappeared and can’t be saved

  • Nick Tomkin

    (@orchestrated)


    1 year, 10 months ago

    Hello,

    After updating to WP 6.0, my menu disappeared.
    I went to the Admin Menu Panel and found my menus empty.
    I have then tried to add some elements and clicked on SAVE.
    The page refresh without errors and return an empty menu.

    About troubleshooting:
    If I’m using “Twenty-Twenty”, it is working properly.
    I have installed “Health Check & Troubleshooting”, activated it.
    I’m using our own theme and it needs ACF to run.
    I can’t find any functions that could affect the menu functions in our theme.
    There is no errors in the console.

    Please let me know where I could find the changes in the last update related to menus. Or what can I use to repair the menus.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator t-p

    (@t-p)

    1 year, 10 months ago

    Please review WordPress 6.0 Master List and attempt troubleshooting steps outlined therein

    Thread Starter Nick Tomkin

    (@orchestrated)

    1 year, 10 months ago

    Thanks, but I already reviewed that list.

    Here is the Health info:

    
### wp-core ###

version: 6.0
site_language: en_US
user_language: en_US
timezone: America/Toronto
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: -1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html
wordpress_size: 83.85 MB (87921400 bytes)
uploads_path: /var/www/html/wp-content/uploads
uploads_size: 2.03 GB (2181763844 bytes)
themes_path: /var/www/html/wp-content/themes
themes_size: 29.04 MB (30450492 bytes)
plugins_path: /var/www/html/wp-content/plugins
plugins_size: 79.59 MB (83458990 bytes)
database_size: 234.09 MB (245464404 bytes)
total_size: 2.45 GB (2629059130 bytes)

### wp-active-theme ###

name: European Textiles (europeantextiles)
version: 1.0
author: Orbital
author_website: http://orbital.ca/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, woocommerce, menus, widgets
theme_path: /var/www/html/wp-content/themes/europeantextiles
auto_update: Disabled

### wp-themes-inactive (5) ###

Twenty Fifteen: version: 3.2, author: the WordPress team, Auto-updates disabled
Twenty Nineteen: version: 2.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (1) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2

### wp-plugins-inactive (29) ###

Adminimize: version: 1.11.7, author: Frank Bültge, Auto-updates enabled
Advanced Custom Fields: version: 5.12.2, author: Delicious Brains, Auto-updates disabled
BackUpWordPress: version: 3.13, author: XIBO Ltd, Auto-updates enabled
Bulk Edit Products, Prices & Attributes for Woocommerce (Basic): version: 2.3.5, author: XAdapter, Auto-updates disabled
Categories Images: version: 3.0.1, author: Muhammad El Zahlan, Auto-updates enabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates enabled
Disable Gutenberg: version: 2.7, author: Jeff Starr, Auto-updates enabled
Google Analytics Dashboard: version: 2.1.1, author: Team Yoast & Carson McDonald, Auto-updates disabled
Google XML Sitemaps: version: 4.1.1, author: Auctollo, Auto-updates enabled
Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community, Auto-updates disabled
Import and export users and customers: version: 1.19.3, author: codection, Auto-updates enabled
Links CPT by Orbital: version: 1.0.0, author: Orbital, Auto-updates disabled
Ninja Forms: version: 3.6.9, author: Saturday Drive, Auto-updates enabled
Powerful Posts Per Page: version: 1.1.0, author: Toro_Unit, Auto-updates enabled
Redirection: version: 5.2.3, author: John Godley, Auto-updates enabled
Right Now Reloaded: version: 2.2, author: Michael Dance, Auto-updates enabled
Search Everything: version: 8.1.9, author: Sovrn, zemanta, Auto-updates enabled
ShareThis Dashboard for Google Analytics: version: 2.5.4, author: ShareThis, Auto-updates enabled
Slides CPT by Orbital: version: 1.0.0, author: Orbital, Auto-updates disabled
WooCommerce: version: 6.5.1, author: Automattic, Auto-updates enabled
WooCommerce Canada Post Shipping: version: 2.5.27, author: WooCommerce, Auto-updates enabled
WooCommerce Measurement Price Calculator: version: 3.20.1, author: SkyVerge, Auto-updates enabled
WooCommerce Remove Product Sorting: version: 1.2.0, author: SkyVerge, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.4.0, author: WooCommerce, Auto-updates enabled
Wordfence Security: version: 7.5.10, author: Wordfence, Auto-updates enabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates enabled
WP-Sweep: version: 1.1.5, author: Lester 'GaMerZ' Chan, Auto-updates enabled
WP Backup Plugin: version: 1.2, author: Umar, Auto-updates disabled
WP Mail SMTP: version: 3.4.0, author: WPForms, Auto-updates enabled

### wp-media ###

image_editor: false
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 8M
upload_max_filesize: 2M
max_effective_size: 2 MB
max_file_uploads: 20
gd_version: not available
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 5.4.0-81-generic x86_64
httpd_software: Apache/2.4.41 (Ubuntu)
php_version: 7.4.23 64bit
php_sapi: apache2handler
max_input_variables: 10000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 2M
php_post_max_size: 8M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 8.0.26
client_version: mysqlnd 7.4.23
max_allowed_packet: 67108864
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
    Thread Starter Nick Tomkin

    (@orchestrated)

    1 year, 10 months ago

    I have found the function that was creating the issue.
    I have not corrected the function yet.

    add_action( ‘pre_get_posts’, ‘our_pre_get_posts’ );
    function our_pre_get_posts( $query ) {
    if ( $query->is_archive ) {
    $query->set( ‘order’, ‘ASC’ );
    $query->set( ‘orderby’, ‘title’ );
    }
    if ( $query->is_tag || $query->is_tax ) {
    $query->set( ‘post_type’, array( ‘product’ ) );
    $query->set( ‘posts_per_page’, 18 );
    }
    if ( $query->is_tag ) {
    $query->set( ‘posts_per_page’, 18 );
    }
    if ( $query->is_search ) {
    $query->set( ‘posts_per_page’, 18 );
    }
    }

    hunters-best

    (@hunters-best)

    1 year, 10 months ago

    adding on item to the menu and saving the menu restores all old items (+the newly added) – suboptimal but saves the day

    only saving without adding a menu item does not do anything

    • This reply was modified 1 year, 10 months ago by hunters-best.
    Thread Starter Nick Tomkin

    (@orchestrated)

    1 year, 10 months ago

    I had to remove the hook to make it work.
    It was preferable to downgrade to 5.9 in my opinion.
    I haven’t received any details on how to correct it though

    Moderator t-p

    (@t-p)

    1 year, 10 months ago

    Side note to @duke78 , @mranner ,

    Please do not jump into other topics . – If the troubleshooting already posted made no difference for you, then please start your own topic. A lot more people will see your post, and that way you stand a good chance of getting the assistance you want. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole.

    I’ll be archiving your post and mine too not spam the original poster.

    truebird

    (@truebird)

    1 year, 5 months ago

    @orchestrated Thanks for your input here. I have the same issue. I found https://wordpress.org/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15680497 and https://wordpress.org/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15716554 helpful.

    Could you let me know exactly the path of where that code is?

    How did you ultimately resolve and along everything to go back to normal? What is the optimal method in your opinion?

    I would appreciate any insight you have on this since you faced the exact same thing I am currently.

    🙂

    truebird

    (@truebird)

    1 year, 5 months ago

    @hunters-best This really worked wonders for me when testing on staging https://wordpress.org/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15702531 and I thank you so much for this little comment. I would not have known to try this without you taking the time to post. However, when I do the same thing on a WP Multisite (see here https://wordpress.org/support/topic/appearancemenus-disappear-when-updating/#post-16192748 ), it works initially but after about 15 min or so the menus disappear again. Any thoughts or ideas on that or things to try? I am going to try another round of testing and trying other things to get the menus to stick and not disappear soon (since it is on a live WP Multisite Network I have to plan a bit in my sprints to finally solve…almost there just need to solve this final piece). I have some other ideas to try like disabling Mega Menu before and/or after the upgrade (which the 6 subsites share in common and some other things). 40 of my subsites have no upgrading issues with menus…I only have 6 specific subsites that have this issue it appears. I have done plugin conflict tests and theme conflict tests etc. See my latest here https://wordpress.org/support/topic/appearancemenus-disappear-when-updating/#post-16192748 Any other ideas or input you may have or have come across since you had similar issues I would greatly appreciate! 🙂 Greg

    hktang

    (@hktang)

    1 year, 4 months ago

    Hi @orchestrated,

    Thank you so much for sharing this information! It has been bugging me since WP 6.0 was released. I have only one line in the pre_get_posts hook. Removing it fixes the issue.

    $query->set( ‘post_type’, array( ‘my-custom-type’ ) );

    Any idea why this caused the issue? They seem completely unrelated.

    hktang

    (@hktang)

    1 year, 4 months ago

    I found a reference here that explains the cause of the problem: https://wordpress.stackexchange.com/a/52408/47947

    Because “Nav menus are also generated by a WP_Query”, running $query->set filters out the menu items. The solution is to add a condition to limit the query to the “main query” only. For example:

        if ($query->is_main_query() && $query->is_archive()) {
        // set up main query
    }
    • This reply was modified 1 year, 4 months ago by hktang.
    • This reply was modified 1 year, 4 months ago by hktang.
Viewing 10 replies - 1 through 10 (of 10 total)
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