Hi @bobhaa
To investigate the issue further, could you please provide admin access to your site? You can send the login details to hello@spiderwares.com
Once we have access, we’ll check the configuration directly and get back to you with a fix or further guidance as soon as possible.
Looking forward to your response!
Best regards,
JThemes Support Team
Thread Starter
bobhaa
(@bobhaa)
A temporary login link has been sent to the email address.
Hi @bobhaa ,
Thanks for sharing access.
We’ve reviewed the issue and found that the selector you’ve targeted points to an element that is hidden by default. It only becomes visible when you hover over the “Shop” menu, which is why the tour step doesn’t display as expected.
To make this work with our plugin, we would need to write some custom code specifically for your setup. We’ve tested this behavior with the original library, and it also requires visible elements to function properly.
Let us know if you’d like us to assist with the custom implementation.
Best regards,
JThemes Support Team
