Thread Starter
Bliss7
(@bliss7)
By the way, it is in the sidebar. Sidebar menu.
Thread Starter
Bliss7
(@bliss7)
Found out that the only way it will work is to assign different hierarchies for the pages….
Plugin Author
Gabor
(@nextendweb_gabor)
Hi Bliss7!
Please make sure, that at the Advanced Parameters -> Always Opened you don’t have any level selected. You can deselect by pushing Ctrl, and clicking on the levels.
Probably that won’t be the problem, but rather, that you have a javascript error, which makes your website’s js code to stop before our menu’s code. You should check it in Chrome, press F12, click on Console, and refresh the page. Then if you will see javascript errors, you should start solving them from the top, because the other ones could be caused by that too. If you check the path, probably you can figure it out where the error is coming from, from a plugin or your theme.
Another problem could be, that if you have a bigger html error, like one of these are missing:
</head>
</body>
</html>
In Firefox if you right click on your website, and choose “View page source” you will see the bad parts marked as red.
If you send me a link to your website, I can tell what is the cause. If you don’t want to send it here, you can send it to my email address: gabor@nextendweb.com
Hi!
I have the same problem.
1. Advanced Parameters -> Always Opened I don’t have any level selected
2. Everything is OK with the HTML-tags
3.
nextendweb_gabor can you check my web-site if I send the to your email address?
alex
Plugin Author
Gabor
(@nextendweb_gabor)
Hi! Sure, I will check your website, if you will send the address to me! (gabor@nextendweb.com)
Hello Nextendweb,
I am having a similar problem but only on IE and MSEdge and fireFox. The menus work fine in Chrome, and Chrome on Mobile, but stay completely open in MSEdge
The Theme is: Industrial
W3Cache is installed
UberMenu is also installed, in case that conflicts
The site is astcanada.ca
Thanks for your attention.
Regards,
Steve
Plugin Author
Gabor
(@nextendweb_gabor)
Hi @stevewizard!
The problem in your website is, that you have a javascript error, which makes all js codes stop including ours. The error is this:
SyntaxError: strict mode code may not contain ‘with’ statements
http://astcanada.ca/wp-content/cache/minify/000000/PcpBDoMwDAXRCwFOJEzIcRzzo1IpKcJGvX5LF12-0US6Cs6GfpGYwY2e9k9T2_sw0_sY0Qq2H7_QV3d0JxV94P7NxXelZc0IkUONSXTZCifJoYpg5hqV-QM.js
Line 8
it is in a minified file, so I’m not sure where is it coming from, but the issue there is, that the “with” statement is deprecated, so this code should be updated, or removed from the website.
To find it I would suggest turning off the javascript minification, then check your website for example in Firefox, press F12, click on Console, and refresh your page. It will write out the same error, just it will point to the file, and from the path you will know where is it coming from.
If you would need more help to find it, please write to us to support@nextendweb.com
