Support » Fixing WordPress » Menu flyouts not working in wp-admin for 3.8

  • Resolved noslenwerd

    (@noslenwerd)


    Not sure why, but a few things are not working in my admin area after i upgraded to 3.8. Please note this was tested in most recent versions of chrome, firefox, and ie.

    – When I hover over a menu item, for instance appearance, no sub-items pop out (ie: widgets, menus etc)

    – When I pull up Appearance > Menus, I am unable to edit anything in the drag and drop section. I am able to ‘drag and drop’ but I cannot edit details, and the ‘delete’ links are gone.

    Any idea what is going on here?

Viewing 15 replies - 1 through 15 (of 46 total)
  • esmi

    (@esmi)

    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    esmi,

    Thanks for the quick reply. I just did items 1-3, and did not work.

    As for re-uploading all files and folders, would you mind going into a bit more detail with that one? Want to be sure I don’t break anything 🙂

    esmi

    (@esmi)

    Forum Moderator

    Which part of step 4 are you having a problem with? Do you know how to use FTP?

    We have the same problem with the fly-out menus in the Admin area on more than 50 WordPress websites that have been updated to 3.8.

    Occasionally – and this is *occasionally* – the sub-menu will appear after 10+ seconds of hovering over the top menu item. Doesn’t exactly make for ease of navigation.

    Esmi, we did all you suggested in your post. This behavior exists on fresh WordPress installations as well. Our clients are getting really annoyed by it – is there some sort of a manual CSS fix?

    Jessi: Totally agree. This is not isolated to a certain theme provider, or a certain host. This makes me think it has to be something inherently malfunctioning within WordPress.

    Did steps #1-#4 above and still having this issue on a couple dozen sites. The sites are on various hosts, and using different themes as well (including WP provided themes)

    Very frustrating.

    esmi

    (@esmi)

    Forum Moderator

    @jessi:If you require assistance then, as per the Forum Welcome, please post your own topic.

    This topic references an old version of WordPress.

    esmi

    (@esmi)

    Forum Moderator

    @noslenwerd: Can we see your site using the default Twenty Fourteen theme with all plugins deactivated?

    And please do not post in other people topics.

    Sorry forgot to mention.. I did test out version 3.8.1 with two of my installs, both are still having these issues.

    @esmi:

    I just deactivated all plugins, and activated the 2014 theme. Still no flyout in the admin area of the site.

    http://drewnelsonphotography.com/

    @esmi:

    Also one of the issues is, in the appearance > menu section, you cannot edit the menu items once they are dragged to the right stage area. For instance, if I want to change the name of the “Photos” page to something else, I cannot do so. I have to erase the entire menu and start over.

    Link to screeshot:

    http://i60.tinypic.com/vmqjyd.jpg

    esmi

    (@esmi)

    Forum Moderator

    Try re-uploading all files & folders – except the root wp-config.php & .htaccess files and the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    I just erased each and every file from the old WordPress install (sans htaccess, wp-content, and wp-config) and re-uploaded the 3.8.1 framework, and still the same issue 🙁

    Ugh

    esmi

    (@esmi)

    Forum Moderator

    Try checking your site’s error logs for messages. Your hosts should be able to help you accessing your site’s error logs.

    FYI The PHP version running is 5.3. Would that cause an issue?

    Below is the error log… Nothing recently.

    [02-Dec-2013 19:37:18 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [05-Dec-2013 15:46:58 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [06-Dec-2013 20:06:33 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [08-Dec-2013 08:15:51 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [14-Dec-2013 19:39:15 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10

    So I guess we are at a roadblock here?

Viewing 15 replies - 1 through 15 (of 46 total)
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