Menu Drop Downs Suddenly stopped working (4 posts)

  1. geraldine.oreilly@ccltng.com
    Posted 3 years ago #

    Hi I noticed yesterday that the menu dropdowns on the page I run suddenly stopped working.

    I tried accessing using Chrome, Explorer, Firefox but they all have the same problem.

    I can still access the pages in the Menu drop down from external links or bookmarks so the pages are all still live they just won't come up on the landing page!

    Would really appreciate some help as I am a Novice!

    Thank you,

    Frustrated User

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  3. geraldine.oreilly@ccltng.com
    Posted 3 years ago #

    Hi I've tried deactivating and activating the plugins.

    Where do I find my Hostname, FTP username and FTP Password?

  4. Andrew Nevins
    Forum moderator
    Posted 3 years ago #

    Ask your hosting providers.

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