Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Menu doesn’t open in mobile

  • Resolved mseculi

    (@mseculi)


    Hi,

    When I try to navigate via the menu on mobile devices, it dosen’t work when the Complianz Plugin is activated.

    Thanks a lot.
    Marcos

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @mseculi,

    Works at my end on Chrome/Samsung. Could you tell me which device/browser I should try out?

    Is this a native Elementor menu or an add-on?

    Thanks, regards Aert

    Thread Starter mseculi

    (@mseculi)

    Hi,

    Sure. We use iphone 13 and 12 with chrome & safari.

    Thanks

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @mseculi,

    This doesn’t seem a native Elementor menu, could you explain which add-on this is?

    I see the issue appears when accepting cookies, this is probably fixed when disabling the ELeemntor integration under Complianz -> Integrations.

    Let me know!
    regards Aert

    Thread Starter mseculi

    (@mseculi)

    Hi again,

    I have deactivated the integration with Elementor and Elementor Pro but the error is still happening when accepting cookies.
    The menu plugin is PowerPack Elements: https://powerpackelements.com/

    Thanks a lot,

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @mseculi,

    I see that your site also uses Ultimate Addons for Elementor, so in addition to disabling the Elementor integration, could you also disable our integration with the Ultimate Addons for Elementor plugin under Complianz > Integrations > Plugins?

    Kind regards,
    Jarno

    Thread Starter mseculi

    (@mseculi)

    It worked, thanks a lot!

Viewing 6 replies - 1 through 6 (of 6 total)
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