Hi EisFeld,
Many thanks for your support request.
You don’t need to add anything at all to your pages as the plug-in does this for you automatically.
The thing that you might have done is used a CSS class for the menu you want to hide that is also used for the menu you want to show, causing a clash and hiding them both.
Please could you let me know your website address so that I can take a look at it for you.
Many thanks
Peter
Hi Peter,
I wanted to hide #menu, but even without hiding anything the Responsive Menu won’t show up.
I can find the <script> and the <style> in the <head> of my page which say, that they want to create #responsive-menu and #click-menu.
Where should the code-lines of these two be created? In the <header>?
I am sorry I can’t show you the site, as it is still on our server and not released, yet. I know it would make things easyer but I am sorry I can’t…
Hi EisFeld,
It is very hard to debug a site without having access to it to see what might be going on, however we will try:
The <script> and <style> included should be inside the <head> of your page and the actual HTML should be included just before the closing </body> tag.
Can you see in your code if the following is being included:
<div id="responsive-menu"></div>
<div id="click-menu"></div>
If they are then we know that the plug-in is 99% working for you!
Without seeing it myself, these are the only things I can consider:
– What colour is your page background? I ask as the default settings for the menu click button is to just display 3 white lines. If your entire site background is white then it may be that the menu is being included but you just can’t see it. Try changing the colours to strange ones at first just to confirm you can’t see it.
– Do you have any CSS rules that might conflict/overwrite the ones being set by the plugin, typically using the !important tag? Using firebug will help you determine these more easily.
– There may be some sort of jQuery conflict going on in the site, either from other plug-ins or from custom built jQuery, although this is unlikely.
Unfortunately, as I said without being able to see the site myself this is all complete guesswork.
Hopefully something above will help you in the quest to find the menu on your site!
Let me know if any of this helps.
Many thanks
Peter
Hi Peter,
I got this till now: The plugin works fine with anoter theme (Twenty thirteen e.g.).
As I created a new theme for my website I may do not have some <div>-container which are located in other themes and which the plugin needs.
Does the plugin search for some files with exact name? Maybe my files just got the “wrong” name…
Or for some div container with exact name?
Thank you for your very fast support till now and for future support.
Hi EisFeld,
It doesn’t search for any specific files, the only thing it uses is to hook in to the wp_head() and wp_footer() calls…
Can you make sure that these are being used in your theme (as they should be), in your header.php and footer.php files as without these the plug-in won’t be added.
Can you see the divs being included? If you can’t see these in your source code but can see the <script> and <style> tags then it would suggest the wp_head() call is included but maybe not wp_footer().
Don’t worry EisFeld we will find the reason that it is not working even without access to the site…
Many thanks
Peter
It Works!
Perfect, Peter! Your suggestions was right, that I had the wp_head() but not the wp_footer() in my template.
I added the line and the menu appeared and works.
Just awesome!
Thanks for your incredible fast and helpfull support.
Many many thanks
EisFeld
Hey EisFeld,
I told you we would sort it out for you!
Great to hear that you’ve got it working now.
If you need anything else don’t hesitate to let me know.
Many thanks!
Peter
Hi EisFeld and Peter,
the same problem with my site. Can you explain how you fix this issue?
DO I have to add some code in footer or header?
Hi trung0945,
Is this the same issue as the new support request you opened?
If so, please read and let me know if you still experience any issues.
Many thanks
Peter
Hi there,
Awesome plugin, but it’s not showing up on my page either..
Can you guys help out?
thanks a bunch!
Hi mtht,
As above, can you check the header.php and footer.php files to see if the wp_head() and wp_footer() functions are included respectively.
If not, we can then go from there.
Please can you provide the URL to your site so I can check whether it is being included or not.
Many thanks
Peter
Hey thanks for the swift response…
So far i can see they’re included.
http://www.ryemusic.nl is the url, thanks for helping me out!
Hey mtht,
No problem!
I can see it there and working well now!
Glad I could help out.
Many thanks
Peter
Hey Peter,
It shows up on mobile devices but it doesn’t in my browsers IE and Chrome…
i’m stuck 🙂
can you heve another look?
thanks a bunch!
Hi mtht,
As media queries werent introduced into Internet Explorer 8/9 (I can’t remember exactly which right now), unfortunately there is no support for IE versions of these or below.
It should work perfectly on Chrome and I have just tested myself and it works fine for me.
Could you let me know what versions of Chrome/IE you are using and that you have cleared all your cache etc. from these browsers before viewing.
One thing I would say though is that your site isn’t actually built responsively. You are offering a responsive menu however the rest of your site is still built statically, which is a strange complex.
Many thanks
Peter
