Support » Theme: Consulting » Menu appears only for a short moment

  • pasz94

    (@pasz94)


    Hi there,

    I’ve a problem with a page. When I click on the menu (in small resolution e.g. smartphone) the menu appears only for a short while, right after it disappears. This makes it impossible to click on another menu point. It happens only on one single page [ redundant link removed ], where I use the Plugin “Portfolio Filter Gallery”.
    Does anybody have an idea what the problem could be? I’d be very thankful if someone could help me.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • TUT Support

    (@phpexpert21)

    Hello @pasz94,

    This sounds like plugin conflict. I’ve put together some possible solutions below which will help identify whether these are potential causes.

    Checking for Plugin conflict

    All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:

    1-Deactivate all of your plugins (except the Page Builder if installed).

    2-Now check to see if this has resolved any issues you’re experiencing.

    3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.

    4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin

    Please reply with the name of the conflicting plugin so we can look into a potential patch.

    If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.

    Regards,

    Manoj

    pasz94

    (@pasz94)

    Hi Manoj

    Thank you very much for your help. As soon as I deactivate the plugin called “Portfolio Filter Gallery” the problem disappears. It would be grat if you could solve the problem.

    Regards,
    Pascal

    TUT Support

    (@phpexpert21)

    Hello @pasz94,

    The issue you’re experiencing is being caused by a 3rd party conflict, as the issue only happens when that 3rd party plugin is activated. As such you’ll need to contact the plugin developer for support.

    It is the plugin developers responsibility to ensure their plugin is compatible with all themes. Certainly if they feel there is an issue with the theme, then they’ll need to provide a bug report.

    Apologies I couldn’t be of more assistance, we’re happy to help with any issues caused by the theme itself, but unfortunately are not best placed to assist with 3rd party issues.

    Kind regards,

    Manoj

Viewing 3 replies - 1 through 3 (of 3 total)
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