Support » Fixing WordPress » menu and header bar disappeared

  • Hello..
    I am not sure what happened.. I have the website
    theamericanquarterhorse.com and I was trying to put a “social media widget” on the site.in the the footer areas., I tried a couple from the wordpress directory page, and some didn’t seem to work. so I deleted them off and tried another till I found one that worked.–
    ‘social media widget standard”–
    After I was done I looked at the site, and my menu was and is, totally gone!! the bar between the “theamericanquarterhorse” and “home” turned very skinny and the bar turned- color -changed to blue instead of black.
    I checked and my menu still exists in the dashboard, and my pages still exist in the dashboard, but NO MENU is visible on the front end,. I tried going into the menu and re-saving the menu. still no menu on the front end. I checked my pages, and they are still “public” not private..
    I cannot get my menu to show on the front end no matter what I try.. It does exsist. I went into appearance- customize – and the menu is still in there in the header area, just dont seem to have a header bar between–theamericanquarterhorse.com– and the “home” page title anymore and am not sure how to “find it and fix it”
    .I deactivated the plugin, and removed it, and the blue space between–theamericanquarterhorse” and “home” disappeared, in fact that bar area totally disappeared between “theamericanquarterhorse: and :”home” where the menu was located..
    in the settings my menu was located “on main”. I tried moving the menu to another location to see if that was the problem,, still no menu. I am using ocean theme..Any thoughts would be appreciated..
    Any ideas?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 31 through 36 (of 36 total)
  • Thread Starter nitehawk

    (@nitehawk)

    was checking the ads-wp site count, and it says not designed for multipage sites..
    Does that mean because I have have more than one page on my website it either won’t work or I would have to put it on each page individually?
    thanks..

    Thread Starter nitehawk

    (@nitehawk)

    I have a question– can a website have malware or a virus?
    I have done basically no tinkering on the website since it was restored, and all sorts of weird things are happening..or not happening..

    Thread Starter nitehawk

    (@nitehawk)

    I tried to download a social media plugin and got this message–twice–
    cURL error 77: Problem with the SSL CA cert (path? access rights?)

    I tried to open up appearance–customize and got this message–
    Warning: require_once(/home3/nitehawk/public_html/wp-includes/customize/class-wp-customize-filter-setting.php): failed to open stream: No such file or directory in /home3/nitehawk/public_html/wp-includes/class-wp-customize-setting.php on line 938

    Fatal error: require_once(): Failed opening required ‘/home3/nitehawk/public_html/wp-includes/customize/class-wp-customize-filter-setting.php’ (include_path=’.:/opt/php56/lib/php’) in /home3/nitehawk/public_html/wp-includes/class-wp-customize-setting.php on line 938

    I tried to open the sidebars and they were froze up. .wont open
    I deactivated the independent sidebars and the footers and the old sidebars will no open either..

    I almost never check the siteorigin css program and I opened it up and is does not appear to work..
    Any thoughts? can there be a virus?

    Thread Starter nitehawk

    (@nitehawk)

    helldog, do you have access to my e-mail ??
    If so please send me a message

    Thread Starter nitehawk

    (@nitehawk)

    well the story continues..
    I went to hostgator and was talking to their support, and the lady went through a bunch of stuff, and she said that a bunch of directory files were missing… Now how that happened I do not know, as I do not even know how to access that, she said that wordpress had to be re-installed and core files replaced.. Just as we were about to do something, our connection crashed and she disappeared. I re signed into the chat and got someone else who took a good look and said the same thing that directory files were missing, and I needed a wordpress re-install. he put out a link showing what was directory files were missing and as I was trying to access the site, I lost the connection with this support help person.
    I re-signed in to support chat, and got someone else and he said something different that I needed a web designer.. he said re-installing would not work an restoring wouldn’t work. He said there were code scripting errors.. and once again I was told the only files they had access were the april 15 files with I know are defective.
    I went to the c-panel–file manager and took a brief look, and for some reason I couldn’t find my back up files.. It was quite late, and I have been fighting a bug so under the weather. I will try again to find the back up files for the website…
    I asked if the plugin was the reason the site crashed is “locked up” and wont work or if someone tinkered with things. he said –quote—“‘That is per my support, it is a code scripting error that was change”
    somehow something was changed, and I sure don’t know how to tinker with things.
    So what is the opinion out there?? I don’t know anything about re-installing wordpress, but it sounds less daunting than some code scripting error ” and lots of directory files missing”
    Which opinion do you think is correct–I need a word press re-install, or some designer to go through lines of code?
    thanks for your opinions

    Thread Starter nitehawk

    (@nitehawk)

    Hello
    A friend who knows web design came and took a look at things and noticed that there was an error that said “SSL certificate error.” I spoke to Hostgator and they went in and did some work on the files and the pages are now back up and operating. I still have to do a restore to get my sidebars back, and will have to do a restore back alittle bit further, so there is no errors from a bad restore.
    The final word from hostgator was that something crashed when I was moving the plugins around, but I knew that anyways.. And the plugin that I put on the site was supposed to be compatible…

Viewing 6 replies - 31 through 36 (of 36 total)
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