Hello Titush,
Thank you for your kind words and sorry to see you are having such memory issues.
To start off with this issue is specific to your setup, i.e. it is not a known common issue so ideally we should troubleshoot the issue in your scenario. WE need more information on your setup, for example how many members you have, what plugins you have installed, which theme you are using and so on.
I do not recommend posting such information on such forums hence can you please get in touch with us via email on support@wpwhitesecurity.com?
Looking forward to hearing from you.
Thread Starter
titush
(@titush)
Hi there and thanks for responding so quickly. Our site is unfortunately restricted access so I can’t provide you with access. We have around 800 members and it may also be linked to our server config which is a bit weak.
Maybe if you hear comments like this one from other users, you can test on their sites and then post a follow-up reply?
Would really appreciate it, love your plugin so please keep up the great work and thanks for supporting the community!
Hello Titush,
The plugin is installed on almost 30,000 websites and some of them are quite big installations. I have seen our plugin monitoring a 500 sites multisite installation and memory was not an issue.
I am telling you this because when there are memory issues usually they are edge cases, i.e. the issue is caused by something that is very specific to that particular setup.
Definitely we are always willing to help everyone who has an issue but cannot guarantee that we will find one or that it will be the same case like yours. To be honest we haven’t had a memory issue in quite some time, we’ve invested a lot of time in optimizing the plugin 🙂
Maybe you can give us more information such as:
1. Does the memory consumption happen immediately upon activation?
2. Can you pin point a specific change that might be causing the plugin to consume so much memory?
