Support » Plugin: Live Chat from ClickDesk - Live Chat - Help Desk Plugin for Websites » Memory concerns and inability to remove image

  • Issue 1
    My website was down for a day after installing Clickdesk. After many go-rounds w/my hosting company, they found that my IP was being blocked by Suhosin, a PHP security feature. Here is the error log:

    suhosin[95076]: ALERT – script tried to increase memory_limit to 268435456 bytes which is above the allowed value

    My hosting company made an exception for this, but I am still evaluating the performance relating to these memory concerns to decide if using the plugin is worth it.

    Issue 2
    When setting up the Chat Window section, there exists no way to remove a previously uploaded image. In my case, the image I chose blends in with the default ClickDesk background color. It should be as simple as changing the ClickDesk background color, but that option is reserved for paid plans only.

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