Title: Memcache problem
Last modified: September 1, 2023

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# Memcache problem

 *  Resolved [ac987](https://wordpress.org/support/users/amircisija/)
 * (@amircisija)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/memcache-problem-3/)
 * Hello,
 * We get an error message:
 * The following memcached servers are not responding or not running:
    - Database Cache: 127.0.0.1:11211.
    - Page Cache: 127.0.0.1:11211.
 * This message will automatically disappear once the issue is resolved.
 * After running “service memcached status” its says that its active, but in the
   w3 total cache Compatibility Check the following message appears:
    - Memcached extension: Not available
    - Memcache extension: Not available
 * We also restarted the service but its not working. We switched to php 8.2.3, 
   could it be related to the new php version?
   This happend also on our staging 
   server prior to the new php version switch, so I’m not sure if its related.Thank
   you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/memcache-problem-3/#post-17018454)
 * Hello [@amircisija](https://wordpress.org/support/users/amircisija/)
 * I am sorry about the issue you are experiencing and I am happy to help!
 * The Memcached extension: Not available may suggest that the W3TC cannot detect
   the memcached php extension.
   Check the service at the CLI/SSH: memcached-tool
   127.0.0.1:11211 display and memcached-tool 127.0.0.1:11211 stats.telnet 127.0.0.1
   11211should communicate with memcache and respond to status commands etcLook 
   if the service is running: ps afux | grep memcrestart the service if needed (
   as root/sudo): service memcached restart.
 * Since you have updated the php version, possibly the restart of apache/nginx 
   is needed.
 * Let me know if this helps!
 * Thanks!
 *  Thread Starter [ac987](https://wordpress.org/support/users/amircisija/)
 * (@amircisija)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/memcache-problem-3/#post-17018685)
 * Hi Marko, actually the problem it seems that “memcached extension is not available
   in the Amazon repositories”. Following instructions from this link we were able
   to run memcached service again:
   [https://serverfault.com/questions/1120427/how-do-i-install-php-memcached-for-php-8-x-on-amazon-linux-2-aarch64](https://serverfault.com/questions/1120427/how-do-i-install-php-memcached-for-php-8-x-on-amazon-linux-2-aarch64)
   Thank you.
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/memcache-problem-3/#post-17018914)
 * Hello [@amircisija](https://wordpress.org/support/users/amircisija/)
 * Thank you for your feedback.
   Glad to know the issue is resolved!I’ve missed your
   reply to the previous topic you opened. So I’ve replied there again.Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Memcache problem’ is closed to new replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
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 * 3 replies
 * 2 participants
 * Last reply from: [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/memcache-problem-3/#post-17018914)
 * Status: resolved