Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Members unable to update their profile

  • Hello, I am implementing UM plugin that corresponds exactly to our needs.
    All is ok except that members logged are unable to record their profile’ modifications.
    When asking to modify their profile the allowed fields are “editable” but when you press on “update” nothing is done, and of course when you leave this page all updates are lost.
    With administrator role, updates work perfectly.
    I tried a lot of setting’ adjustments especially about roles but without any effect.
    Have you an idea where to look for?
    Thanks for your help.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hallo zusammen,
    wir haben leider das gleiche Problem. Die Mitglieder können Ihre Daten zwar eingeben, aber nicht abspeichern. Die gefüllten Felder werden nicht übernommen. Auch mit der Administratorrolle funktioniert es nicht.

    Können Sie uns weiterhelfen?
    Danke

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cari18,

    Have you enabled “Can edit their profile” in User role settings?
    This issue can be due to some conflicts with your theme or one of your plugins.
    Please do a quick conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thank you for your support

    Yes, I enabled “Can edit their profile” in User role settings.
    I done conflict test procedure with theme twenty fifteen and all plugins disactivated except Ultimate Member.
    Unfortunately, the problem still remains and users can update their profile data.
    I can’t go live with this issue…
    Have you another way to look for please?

    With today update (v 2.1.2) this issue changed!
    Please have a look on this new issue:
    – a form has only one mandatory fields: “Zone Adhérent”
    – an administrator has filled up this mandatory fields “Zone Adhérent”1 of the U1 user profile
    – Users are not allowed to update this field “Zone Adhérent” on their own profile form but are allowed to update the “Description” field
    – When this user U1 try to saved “Description” update he gets an error about “Zone Adhérent” saying this field is mandatory although this field is already correctly filled!
    A bug, isn’t it?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cari18

    Sorry for the late response.

    Could you please tell us if you’re still encountering this issue with the latest version?

    Please feel free to re-open this thread if there’s any question that may come up.

    Regards,

    cari18

    (@cari18)

    Yes Champ, I currently use version 2.1.4 and I still have this issue which is a big limitation for user management of personal data

    cari18

    (@cari18)

    I just intalled version 2.1.5 and now problem resolved!
    Thanks a lot

    Regads

    cari18

    (@cari18)

    Sorry Champ I have to reopen this ticket.
    If there are several fields required in a form and all of them correctly filled, it is however not possible for an user to update any field he is allowed to. The message is “field-name is required” for all required fields (except the first one?) while all mandatory fields are correctly filled.
    Could you examine this point please?
    CB

    Is there a specific procedure to reopen a “resolved” post (if it isn’t)?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cari18
    Does this issue occur when only the Ultimate Member and default WP theme are both activated?

    Regards,

    cari18

    (@cari18)

    Yes

Viewing 11 replies - 1 through 11 (of 11 total)
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