Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Member restricted menus not showing up on iPhone

  • I am restricting a menu and child menus to ‘members only.’ On my desktop mac using safari, it works as designed. On an iPhone, the top level ‘Member’ menu gets exposed when you’re logged into the site, but the sub menus don’t show up. When I’m logged in as the administrator, the menu and sub-menus show up just fine. This seems to be only a problem on the iPhone version. I’m using a theme called ‘Foundation’ from Organized Themes.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @pzogas,

    Can you please switch on the default WordPress theme and see if the issue goes away?
    Have you tried to check this issue using Chrome on an iPhone or on other devices?

    Regards.

    Thread Starter pzogas

    (@pzogas)

    Thanks for the reply. When I switched to a default WP theme (e.g.Twenty Seventeen), my menus did not appear. I did try Chrome on my iPhone and I still have the same symptom – the submenus beneath ‘Members’ do not show up. Is there a default WP Theme that would enable my menus?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @pzogas,

    Are you referring to the not native WordPress menus/submenus which is added by your theme/plugin? I’m afraid, Ultimate member doesn’t support custom menus/submenus solutions and plugins so restrictions will only work with native WordPress menu.

    Regards.

    Thread Starter pzogas

    (@pzogas)

    Not sure why or what the root cause was, the problem with the missing menus was fixed by uninstalling the Ultimate Member plugin and reinstalling/reactivating.

    Thanks for your attention and time to reply

    queeneve

    (@queeneve)

    Hi,
    Just wanted to report the same problem, and I fixed it using the same way by reinstalling the plugin, however the problem was from building new user roles from the plugin itself and link it with the roles of the wordpress

    I am not sure how or why, but I am sure that this was the main reason as it is working fine now and deleting the new user roles created

    one more thing is that when creating new roles the sync with existing users button is not working as it doesnt sync the old accounts and I should link them manually

    I hope this helps you to fix the propblem

    Thanks

    queeneve

    (@queeneve)

    Please ignore my previous comment I am writing the solution here as a reference if someone faced the same problem

    1) if you created a new role you should consider it in the menu
    2) you might be logged in and you dont know as the logout button is not shown in the menu cause you didnt select it in the menu to the new role you created

    hope this helps

Viewing 6 replies - 1 through 6 (of 6 total)
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