Member Directory Shortcode not displaying after updating to v2.11.2

  • Resolved levinson26

    (@levinson26)


    5 months, 1 week ago

    Hi,

    I am experiencing a critical issue with the Member Directory after updating Ultimate Member to version 2.11.2.

    The Member Directory shortcode [ultimatemember form_id="xxxx"] (I have used my actual ID) has stopped displaying any content on the frontend. The section where the directory should appear is completely blank, although the rest of the page loads normally.

    I have already performed the following troubleshooting steps:

    • Cleared all caches: Cleared browser cache, plugin cache (AirLift), and server-side cache.
    • Plugin Conflict Test: Temporarily deactivated optimization plugins to see if they were interfering with the rendering.
    • Database Restore: Restored the database to a backup from three days ago (when it was working), but the directory still fails to display.

    Is this a known issue with the 2.11.2 update? Please let me know if there is a workaround or a specific setting that needs to be adjusted to restore the directory display.

    My environment:

    • WordPress version: 6.9.1
    • Theme: Kadence
    • Ultimate Member version: 2.11.2

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yurii

    (@yuriinalivaiko)

    5 months, 1 week ago

    Hi @levinson26

    Our plugin uses JavaScript to render the member directory. I guess a directory rendering is blocked because of critical JavaScript errors on the page. These errors may occur because of third-party plugins.

    Open the browser developer tools (press the “F12” key in the Chrome or Firefox browser) and go to the “Console” tab. You’ll see a lot of errors and warnings. See this screenshot: https://ibb.co/FLhw8jhD

    You should fix critical JavaScript errors that are colored red.

    Regards

    Thread Starter levinson26

    (@levinson26)

    5 months, 1 week ago

    Hi,

    Thank you very much for your prompt and accurate advice.

    Following your suggestion, I checked the browser console and identified the issue. It turned out that several third-party JavaScript snippets containing Node.js-style code (which I had previously added for testing purposes via WPCode) were causing critical “ReferenceError” and “TypeError” issues.

    Once I deactivated those problematic scripts, the Member Directory returned to normal immediately.

    I really appreciate your help in pointing me in the right direction. My site is now functioning correctly again.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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