Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter LPP_DEV


    Some more details:
    ### Begin Install Info ###

    ## Please include this information when posting support requests ##

    — Site Info —

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider —

    Host: DBH: localhost, SRV:

    — User Browser —

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 67.0.3396.99
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/67.0.339
    6.99 Safari/537.36

    —- Current User Details —

    Role: administrator

    — WordPress Configurations —

    Version: 4.9.7
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Charitas WPL Child (LPP)
    Page On Front: Home (#474)
    Page For Posts: (#0)
    ABSPATH: /home/leadmin1/public_html/salisburypreschool/
    All Posts/Pages: 4
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3, Status: Acceptable
    Memory Limit: 40MB

    — UM Users Configuration —

    Default New User Role: 0
    Profile Permalink Base: user_login
    User Display Name: field
    Force Name to Uppercase: No
    Redirect author to profile: Yes
    Enable Members Directory: Yes
    Use Gravatars: No
    Require a strong password: On
    Editable primary email field in profile view: Off

    — UM Access Configuration —

    Panic Key:
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page:
    Backend Register Screen for Guests: No
    Redirect to alternative register page:
    Access Control widget for Admins only: No
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 5

    — UM Email Configurations —

    Mail appears from: Salisbury Presbyterian Preschool
    Mail appears from address:
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: No
    Pending Review Email: Yes
    Account Approved Email: Yes
    Account Rejected Email: No
    Account Deactivated Email: Yes
    Account Deleted Email: Yes
    Password Reset Email: Yes
    Password Changed Email: Yes

    — UM Total Users —

    All Users(7)

    — UM Roles —

    Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Family Access (um_family-access)

    — UM Custom Templates —


    — UM Email HTML Templates —


    — Web Server Configurations —

    PHP Version: 7.1.20
    MySQL Version: 5.6.39
    Web Server Info: Apache

    — PHP Configurations —

    PHP Memory Limit: 256M
    PHP Upload Max Size: 10M
    PHP Post Max Size: 40M
    PHP Upload Max Filesize: 10M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: No

    — Web Server Extensions/Modules —

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.

    — Session Configurations —

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/cpanel/php/sessions/ea-php71
    Use Cookies: On
    Use Only Cookies: On

    — WordPress Active Plugins —

    Admin CSS MU: 2.5
    Better Font Awesome: 1.7.1
    CC Child Pages: 1.36
    Child Theme Configurator:
    CSS & JavaScript Toolbox: 8.4.1
    CSS & JavaScript Toolbox PLUS: 1.1.1
    Envira Gallery Lite: 1.6.2
    Insert Pages: 3.4.2
    Post Type Switcher: 3.1.0
    Ultimate Member: 2.0.21
    Vanilla PDF Embed: 0.0.8
    WPForms Lite:
    YouTube: 12.0.1

    ### End Install Info ###

    Plugin Support Ultimate Member Support


    Hi @lpp_dev,

    Can you please try to do a quick conflict test so we can rule out conflicts with other plugins or your theme and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Please also check your directory settings in Ultimate member -> Member directories -> your directory and General options section.


    Thread Starter LPP_DEV


    I did the test, no luck, members directory is blank.


    Members listing page is not working properly its redirect to login page, any solution. Once login credential enter its redirect to login page.


    User login for


    after some times members directory listing not showing correctly its redirect login page also am checking “conflict test” but not getting any solution.


    Plugin Support Ultimate Member Support


    Hi @lpp_dev,

    Can you please try to delete your current members page and create the new one and add your directory shortcode to this new page. Please also assign new page in Ultimate member -> Settings -> General pages. Make sure to select User roles to display in your member directory settings.


    Thread Starter LPP_DEV


    I can see members in the directory when I search, but otherwise, no, this fix did not work:(

    • This reply was modified 3 years, 5 months ago by LPP_DEV.
    • This reply was modified 3 years, 5 months ago by LPP_DEV.
    Thread Starter LPP_DEV


    I also tried the conflict test (above) with this solution. No luck.

    Thread Starter LPP_DEV


    Ah – I found a fix, similar to your suggestion. The page was not the problem, the directory was. I created a new directory and setup the identical settings and that worked.

Viewing 8 replies - 1 through 8 (of 8 total)
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