mega menu isn’t working

  • noktall

    (@noktall)


    2 months, 3 weeks ago

    We purchased the Pro version, and the mega menu isn’t working. They aren’t responding to support requests, and there hasn’t been an update either.

Viewing 1 replies (of 1 total)
  • Plugin Support Divyang Chaudhary

    (@divyangposimyth)

    2 months, 3 weeks ago

    Hello @noktall

    We’re really sorry about this, and we get why you’re upset. Waiting on a fix with no reply back is not the experience we want anyone to have.

    To be honest, our developer team was looking into what caused it, and it took more time than we expected. We should have kept you updated along the way instead of leaving you waiting. That part is on us, and we’ll work on doing better so this doesn’t happen again.

    I got to know from the team that the mega menu issue is now fixed. It turned out to be linked to your site’s permalink settings, and once those were saved again, the menu started working. We’ve added the details to your support ticket.

    Since this is the free WordPress.org forum, anything related to the Pro version can’t be discussed here, and we fully respect the WordPress.org guidelines on that: https://wordpress.org/support/guidelines/

    So it’s best we continue over on our own support channel: https://store.posimyth.com/helpdesk/

    Thanks for your patience while we sorted this out, and for giving us the chance to make it right.

    Best Regards.

Viewing 1 replies (of 1 total)

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