Title: Mega Menu button not loading when clicked on Last modified: August 22, 2016 --- # Mega Menu button not loading when clicked on * Resolved [DevilWoIf](https://wordpress.org/support/users/devilwoif/) * (@devilwoif) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/) * As mentioned, when I’m in my Appearance -> Menus and highlight a menu and click the “Mega Menu” button… I just get a popup loading screen …. and nothing else. However, when I click on a sub-menu and activate the Mega Menu button, it works… but not on a main menu? * This is my site here: [http://aosaviors.com](http://aosaviors.com) * This is the problem: [http://i.imgur.com/0e2ZGJT.png](http://i.imgur.com/0e2ZGJT.png) * [https://wordpress.org/plugins/megamenu/](https://wordpress.org/plugins/megamenu/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/) * (@megamenu) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915265) * Hi DevilWolf, * This will be quite difficult to fix I think without me being able to see the issue myself. If you’re happy to, could you send me a (temporary) admin login through [http://www.maxmegamenu.com/contact](http://www.maxmegamenu.com/contact)? * If you’d prefer not to, please could you, in Google Chrome, right click somewhere on the menu page and go to ‘Inspect Element’. Then, in the window that pops up at the bottom of the page, go to the Console tab. Then, click the “Mega Menu” button for a top level menu item and see if any errors appear in the console. If they do, please paste them here. * Regards, Tom * Thread Starter [DevilWoIf](https://wordpress.org/support/users/devilwoif/) * (@devilwoif) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915269) * Hi Tom, * I get this: * Failed to load resource: the server responded with a status of 404 (Not Found): [http://www.google.com/uds/?file=ads&v=3&packages=search&async=2](http://www.google.com/uds/?file=ads&v=3&packages=search&async=2) * **Then when it shows the loading screen I inspected again:** [Error] SyntaxError: JSON Parse error: Unrecognized token ‘<‘ parse (load-scripts.php, line 4) parseJSON( load-scripts.php, line 4) parseJSON (load-scripts.php, line 8) success (admin. js, line 58) j (load-scripts.php, line 2) fireWith (load-scripts.php, line 2) x (load-scripts.php, line 4) b (load-scripts.php, line 4) * Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/) * (@megamenu) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915273) * Hi DevilWolf, * This looks like the problem: * `[Error] SyntaxError: JSON Parse error: Unrecognized token '<'` * Now I just need to work out where it’s coming from. Please could you do the same thing (open the inspector, load the mega menu settings), but this time look at the Network tab instead of the console tab? * The network tab will show you a list of all the requests being sent off to the server. Just after you click the “Mega Menu” button, you should see a new request logged in the network tab – click on that, then click on the Response tab (this is what I’m looking for: [http://screencast.com/t/DW6dspXRo](http://screencast.com/t/DW6dspXRo)) * Could you paste that data into pastebin.com and send me the link? * Regards, Tom * Thread Starter [DevilWoIf](https://wordpress.org/support/users/devilwoif/) * (@devilwoif) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915278) * Hi there, * I don’t know what the response tab is? Doesn’t show in my browser. Also, your screencast link is dead so I cant view it. * Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/) * (@megamenu) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915312) * Hi, here’s the correct link to that screenshot: * [http://screencast.com/t/DW6dspXRo](http://screencast.com/t/DW6dspXRo) * Regards, Tom * Thread Starter [DevilWoIf](https://wordpress.org/support/users/devilwoif/) * (@devilwoif) * [11 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915315) * Hello, * Okay, hopefully I got it correct. Check this: [http://pastebin.com/aAhJ5E3C](http://pastebin.com/aAhJ5E3C) * Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/) * (@megamenu) * [11 years, 5 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915333) * Hi DevilWolf, * That’s what I’m looking for thanks. * Have you added a Carbon Widget (not sure what that is myself) to the mega menu? If so please go to Appearance > Widgets, you should find a widget area called Mega Menu Widgets, delete the widget from there and the menu should start working again. * Which theme are you using? I’ll need to download it to fix the actual issue, but the above steps should hopefully get you up and running. * Regards, Tom * Thread Starter [DevilWoIf](https://wordpress.org/support/users/devilwoif/) * (@devilwoif) * [11 years, 5 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915334) * Oh yes! It seems for some reason I had a widget in that section… I don’t know why but I did haha. Thanks a lot for your help! * Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/) * (@megamenu) * [11 years, 5 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915340) * You’re welcome 🙂 If you get a few spare minutes please consider leaving a review! * Thanks Tom Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Mega Menu button not loading when clicked on’ is closed to new replies. * ![](https://ps.w.org/megamenu/assets/icon-128x128.png?rev=1489843) * [Max Mega Menu](https://wordpress.org/plugins/megamenu/) * [Frequently Asked Questions](https://wordpress.org/plugins/megamenu/#faq) * [Support Threads](https://wordpress.org/support/plugin/megamenu/) * [Active Topics](https://wordpress.org/support/plugin/megamenu/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/megamenu/unresolved/) * [Reviews](https://wordpress.org/support/plugin/megamenu/reviews/) * 9 replies * 2 participants * Last reply from: [megamenu](https://wordpress.org/support/users/megamenu/) * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/mega-menu-button-not-loading-when-clicked-on/#post-5915340) * Status: resolved