Meeting Guide not rendering on front end of website

Resolved raneyron
(@raneyron)

4 years, 6 months ago

Hello. We’ve been experiencing issues with the plugin. We are using WordPress 5.4 and the plugin is 3.6.4. We are on a PHP 5 version, unfortunately, and the server is a shared host with GoDaddy.

Previously, we noticed that the */locations page was loading our locations, but each individual location was getting a 404 error. So, something like */locations/1st-methodist-church/ was getting an error. I tried deactivating other plugins to see if there was a conflict. This did not resolve the issue.

I decided to delete the plugin completely and add it back via the Admin. I re-uploaded the meetings, although I think the plugin found the old database tables and loaded them. The */meetings page is now getting a 404 error. http://aa-ksdist23.org/wp/meetings/. Fortunately, we don’t have any physical meetings right now, so it’s a good time to have our meeting guide break. Here’s our public data source: http://aa-ksdist23.org/wp/wp-admin/admin-ajax.php?action=meetings

I can’t easily refresh the server cache, because we don’t have cPanel. I could perhaps try to use SSH and perform some command line. I already tried manually deleting the plugin and replacing it – no luck. The problem seems like a database issue to me, but it’s strange that it has to do with the rendering of pages on certain URL file paths. I’m wondering if you have any suggestions short of calling GoDaddy. They are extremely unhelpful, in general.

Any ideas appreciated. Let me know if you need more info. Thank you.

Ron R

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author tech2serve
(@tech2serve)

4 years, 6 months ago

Hi Ron,

Thanks for coming over here. The best first step I have is to refresh the permalinks: Settings->Permalinks->Save

What version of PHP is your site using? If it 5.6, I doubt that is the issue.

Plugin Author tech2serve
(@tech2serve)

4 years, 6 months ago

Hey @raneyron,

I suspect you’ve got something going on with your permalinks. Did you set a custom pattern?

http://aa-ksdist23.org/wp/locations/1st-presbyterian-church/

Let’s use this one as an example. On my dev site, a right-hand side of a permalink for a sample location looks like this: ?tsml_location=7511-gourmet-alley Under my permalink settings, I have the first option (“Plain”) checked. It appears you switched to “Post Name”? Or a custom style?

Perhaps try switching to plain?

Otherwise, are you familiar with databases at all? Do you have phpmyadmin on your site (channel?)?

Thread Starter raneyron
(@raneyron)

4 years, 6 months ago

Update: The large issue was resolved by doing a fresh save in Permalinks. However, the issue with specific locations is not working and we’ve made matters worse.

I just tried to save as “Plain” in Permalinks and now my site is unreachable.

http://aa-ksdist23.org/wp

Thread Starter raneyron
(@raneyron)

4 years, 6 months ago

I changed .htaccess to this and the site reappears. However, I don’t think I can save anything in Permalinks now without breaking the site again. I tried saving as “Posts” and the site became unreachable. Can someone help with this issue? It’s more dire than the previous issue and was caused by a potential solution by plugin author. Is this file okay? What changes should I make?

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
Thread Starter raneyron
(@raneyron)

4 years, 6 months ago
I just downloaded the .htaccess file. Here’s what shows:
```
# BEGIN WordPress

# END WordPress

# BEGIN wtwp_cache
<IfModule mod_mime.c>

	# Text
	AddType text/css .css
	AddType application/x-javascript .js
	AddType text/html .html .htm
	AddType text/richtext .rtf .rtx
	AddType text/plain .txt
	AddType text/xml .xml

	# Image
	AddType image/gif .gif
	AddType image/x-icon .ico
	AddType image/jpeg .jpg .jpeg .jpe
	AddType image/png .png
	AddType image/svg+xml .svg .svgz

	# Video
	AddType video/asf .asf .asx .wax .wmv .wmx
	AddType video/avi .avi
	AddType video/quicktime .mov .qt
	AddType video/mp4 .mp4 .m4v
	AddType video/mpeg .mpeg .mpg .mpe

	# PDF
	AddType application/pdf .pdf

	# Flash
	AddType application/x-shockwave-flash .swf

	# Font
	AddType application/x-font-ttf .ttf .ttc
	AddType application/vnd.ms-fontobject .eot
	AddType application/x-font-otf .otf

	# Audio
	AddType audio/mpeg .mp3 .m4a
	AddType audio/ogg .ogg
	AddType audio/wav .wav
	AddType audio/wma .wma

	# Zip/Tar
	AddType application/x-tar .tar
	AddType application/x-gzip .gz .gzip
	AddType application/zip .zip
</IfModule>

<IfModule mod_expires.c>
	ExpiresActive On

	# Text
	ExpiresByType text/css A31536000
	ExpiresByType application/x-javascript A31536000
	ExpiresByType text/html A3600
	ExpiresByType text/richtext A3600
	ExpiresByType text/plain A3600
	ExpiresByType text/xml A3600

	# Image
	ExpiresByType image/gif A31536000
	ExpiresByType image/x-icon A31536000
	ExpiresByType image/jpeg A31536000
	ExpiresByType image/png A31536000
	ExpiresByType image/svg+xml A31536000

	# Video
	ExpiresByType video/asf A31536000
	ExpiresByType video/avi A31536000
	ExpiresByType video/quicktime A31536000
	ExpiresByType video/mp4 A31536000
	ExpiresByType video/mpeg A31536000

	# PDF
	ExpiresByType application/pdf A31536000

	# Flash
	ExpiresByType application/x-shockwave-flash A31536000

	# Font
	ExpiresByType application/x-font-ttf A31536000
	ExpiresByType application/vnd.ms-fontobject A31536000
	ExpiresByType application/x-font-otf A31536000

	# Audio
	ExpiresByType audio/mpeg A31536000
	ExpiresByType audio/ogg A31536000
	ExpiresByType audio/wav A31536000
	ExpiresByType audio/wma A31536000

	# Zip/Tar
	ExpiresByType application/x-tar A31536000
	ExpiresByType application/x-gzip A31536000
	ExpiresByType application/zip A31536000
</IfModule>
<FilesMatch "\.(?i:css|js|htm|html|rtf|rtx|txt|xml|gif|ico|jpg|jpeg|jpe|png|svg|svgz|asf|asx|wax|wmv|wmx|avi|mov|qt|mp4|m4v|mpeg|mpg|mpe|pdf|swf|ttf|ttc|eot|otf|mp3|m4a|ogg|wav|wma|tar|gz|gzip|zip)$">
	<IfModule mod_headers.c>
		Header set Pragma "public"
		Header append Cache-Control "public, must-revalidate, proxy-revalidate"
		Header unset ETag
	</IfModule>
</FilesMatch>
<FilesMatch "\.(?i:css|js|gif|ico|jpg|jpeg|jpe|png|pdf|swf|ttf|ttc|eot|otf)$">
    <IfModule mod_headers.c>
		Header unset Set-Cookie
	</IfModule>
</FilesMatch>
# END wtwp_cache

# BEGIN wtwp_security
<IfModule mod_rewrite.c>
	RewriteEngine On
	RewriteBase /wp/
	RewriteRule ^wp-admin/includes/ - [F,L]
	RewriteRule !^wp-includes/ - [S=3]
	RewriteRule ^wp-includes/[^/]+\.php$ - [F,L]
	RewriteRule ^wp-includes/js/tinymce/langs/.+\.php - [F,L]
	RewriteRule ^wp-includes/theme-compat/ - [F,L]
</IfModule>
<Files "wp-config.php">
	Order allow,deny
	Deny from all
</Files>
Options -Indexes
# END wtwp_security
```
Thread Starter raneyron
(@raneyron)

4 years, 6 months ago

Admittedly, the file structure is completely messed up. The person that installed this has duplicate files. There is a /wp folder, and inside that is another /wp folder. There are 3 .htaccess files. I replaced them all and the site is completely unusable. The routing is messed up completely.

I’m tempted to replace all folders except wp-content, or basically a manual upgrade of WordPress, to try fix this. Does that seem reasonable?

Plugin Author tech2serve
(@tech2serve)

4 years, 6 months ago

I suggest asking GoDaddy to get the site’s file hierarchy back to whatever they want as standard for a fresh install. Some providers use symlinks for various WordPress folders and it can get confusing.

Did you prepay for GoDaddy? How many months remaining? As I suggested earlier, researching other options might simplify your life in the long-term. I do have one more WordPress site with a package I have at Pressable. I helped Ogden CSO put their site together (they wanted to mimic their previous non WordPress site). It is pretty simple but it has been working well. I’m not looking to make money, but if it is something you’re interested in, pm on TIAA Forum. I would accept a reasonable contribution, but nothing of significance.

Thread Starter raneyron
(@raneyron)

4 years, 6 months ago

GoDaddy was prepaid for 3 years on their cheapest non-cPanel hosting package. We cannot “upgrade” without completely starting with a new plan. I am going to encourage the next person to leave GoDaddy, unless I can convince our group to leave GoDaddy.

Today – I continually kept messing up the site. The first big issue was while attempting to change permalinks. This broke the site. I uploaded the simple .htaccess file, and the website loaded, but most links did not work.

Ultimately, I used our backup plugin to restore the site. This didn’t fix the initial problem we’re having with URLs/paths. What I’d like to do is install WordPress in the home directory /* and move wp-content. This is tricky with the site URL being configured in config.php and in Admin. I think I can handle it. I could ask GoDaddy to do this, but not sure if that’s the best solution?

I agree the root cause might be related to the “wonky” configuration. It’s hard to assess until we get that straightened out. That might be why changing Permalinks broke the site.

Plugin Author tech2serve
(@tech2serve)

4 years, 6 months ago

@raneyron, Did you make progress with GoDaddy on this issue?

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Meeting Guide not rendering on front end of website’ is closed to new replies.