Support » Plugin: W3 Total Cache » Mediocre

  • hawt1n

    (@hawt1n)



    I am really baffled by the amount of positive reviews.

    For a couple of websites we tried W3 extensively. All websites got better grades on e.g. Pingdom (for SEO stats) but all sites actually were performing worse (customer experiences).

    Moving on to proper products.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @hawt1n,

    What kind of experience did your customers have? Can you please be more detailed about the issues that you were having? We are happy to help and assist you to improve the experience and performance of your website.
    Please contact customer-support@w3-edge.com and we will assist you on this matter.
    Best Regards

    The biggest issue is the loading time of the backend. Customers are experiencing 5 to 10 times the waiting time (+20 seconds) before a page is loaded. Logging in takes a while too. Weve played with object cache to optimize but that did not do a lot.

    Our customers exploit light weight sites, 99% text, no heavy content, CND, so this would not be the problem. Besides that, they are all hosted at a 100% wordpress hoster, the best in Europe, on a VPS.

    We have continued the testing and will let you know some results.

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @hawt1n,

    As I previously said, the support team is here to help you out with your issues. Can you please share your master.php file so we can try to replicate the issue?

Viewing 3 replies - 1 through 3 (of 3 total)
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