Title: Media View Issue
Last modified: July 17, 2018

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# Media View Issue

 *  Resolved [Don Gamache](https://wordpress.org/support/users/ongamache/)
 * (@ongamache)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/media-view-issue/)
 * So i have been having this problem with my website about media upload and not
   able to see the most recent uploads during “Grid view”. When i change to “list
   view” im able to see my newly uploaded images. I went though and ruled out my
   theme for my website and then went plugin by plugin to verify which one is causing
   the issue. When awesome support is not active im able to view all of my newly
   uploaded media in the Grid view. The reason this is a problem when i upload new
   media and want to attached it to an awesome support ticket it only shows the 
   Grid view so when i need to attach a photo it will not display my most recent
   uploaded photos

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/media-view-issue/#post-10513950)
 * Hi:
 * So, to clarify, if you disable all plugins and switch your theme to one of the
   basic WP themes like 2015 or 2016, you can’t view newly uploaded media when adding
   to a ticket?
 * There are a couple of things that I am curious about:
 * 1. How do you have access to the media button when adding a reply to a ticket?
   The media button isn’t usually available in a ticket.
 * 2. Would it be possible to create a quick video showing the steps you’re going
   through to replicate the issue? If you don’t want to post the link publicly you
   can send a link to us via our contact form and reference this thread. If possible
   can you please create the video with all other plugins disabled and the theme
   set to 2017?
 * Thanks very much.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/media-view-issue/#post-10538139)
 * Hello:
 * Since we haven’t heard back from you on this issue in a while, we’ll assume this
   issue is resolved. Please let us know if you have any other questions by opening
   a new thread.
 * Thanks very much for using Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Media View Issue’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/media-view-issue/#post-10538139)
 * Status: resolved