Support » Plugin: Media Vault » Media vault not allowing protected pdf files to be opened

  • Hi.

    I installed Media Vault on my site to protect media files (predominently jpgs and pdf files) from being accessed unless my users were logged in.

    I loaded the plugin as instructed and set permissions on each media file to media Vault On and file access permission to “logged-in users”

    However when any of my logged in users now try and access the pdf files, (the pdf files are links on pages within the members area of my site), they get 404 errors. In Safari I get a message that says “Forbidden You don’t have permission to access /index.php on this server.”

    As soon as I deactivate the Media Vault plugin, access is returned.

    Can anybody point me in the right direction as to how to fix this. I like the plug in and it would be great if I could overcome this problem to allow me to use it.

    Many thanks

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  • An update….

    It looks like media vault prevents access to the Jpegs as well.

    I’m not sure what I’ve done wrong as I updated the .htaccess file as instructed.

    Any help gratefully received.


    happens to me too. hopefully someone can help. my restriced pdf files won’t open for logged in members. goes to 404 page as well.

    If Media Vault is not being supported anymore, does anybody know of an alternative that will do a similar job of protecting media files so that only those who log in can view?

Viewing 3 replies - 1 through 3 (of 3 total)
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