Support » Fixing WordPress » Media uploader thumbnails sized wrong

  • Hi team

    I’m having some issues around a theme I am using but the theme’s creators don’t seem to be able to fix it – so my last chance is hoping you guys/gals might know what I can change to fix it.

    On I am finding that when I upload files in the ‘Insert Media’ window, the thumbnail is fixed to 10px wide when the options in the settings – media panel are unchanged. When I switch to another theme and upload the photo it seems to build correctly – see example here The thumbnails look file when I am browsing through the media library though – it’s just the ‘Insert Media’ window where they are broken.

    Things I’ve tried:

    Regenerating the thumbnails
    Deactivating plugins
    Deleting themes (other than the WordPress ones) that I am no longer using

    Not too sure where to go from here. Any suggestions? Makes it hard to know what photo I am going to insert!

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  • That looks frustrating. Have you tried completely reinstalling the theme? If not give that a try by deleting the theme and reinstalling from a fresh download.

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