Support » Fixing WordPress » Media Uploader: Does Not Open Window Properly

  • I tried to ask this a few days ago, but no response. I’ll simplify the question.

    My media uploader is not functioning properly. When I choose Upload/Insert Add an Image instead of taking me to the upload interface the window loads at the bottom of the admin area, offset to the left outside of the window so that I cannot reach any buttons.

    How can I get it to open properly?

    This is not a browser issue since the problem is consistent among all browsers I tested on.

    I thought it may be a CSS problem, but the admin area seems to have its own CSS file which I did not alter.

    If I can go into the PHP code to create a work-around, I do not mind doing that…just need some guidance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • esmi


    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems?

    resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

    Is javascript enabled in all of your browsers?

    Thank you for your reply.

    This issue actually existed before I added any plugins. The last one I can try to see if it takes. Thank you very much! I’ll keep you updated.

    I tried that but same effect. I also tried using admin and uploading on another computer. Same effect as mentioned in opening problem.

    Does the admin area or upload rely on any CSS from the theme folder? If so, I can go back and tweak it.

    When I right-click and “open link in new window” of course it opens great as an html page. But then if I upload an image, I’m not certain it will work properly or insert it into the post.



    Forum Moderator

    Does the admin area or upload rely on any CSS from the theme folder?

    Not usually – although the TwentyTen theme and some newer themes may have some CSS that is intended to provide a more “realistic” WYSIWYG display in the Visual Editor. However, this shouldn’t impact on the image upload popup. If in doubt, try switching to the TwentyTen theme (if you haven’t already).

    It sounds more like a javascript problem to me. Try re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    Ohhh…includes. Didn’t do that one. Will try that…although the download was fresh.

    …will a new includes folder upload.


    We’re still having the same problem. But at least we know its not those two things, right?

    I very slightly modified the basic theme to my site, but again I cannot see how that would effect admin. Also I never touch Java.

    See below screenshot. Perhaps someone has witnessed this problem before.

    I tried all of the above suggestions. I loaded admin on three different computers, on many browsers, and the problem is perfectly consistent in every case.

    The only thing I can think of (though it seems unlikely) is that something in my hosting (inmotion, cpanel) is messing it up? The server itself is the last thing I can think of thats causing the problem. Could htaccess configuration cause a problem like this?



    Forum Moderator

    What did you change in the 2010 theme? Any functions?

Viewing 8 replies - 1 through 8 (of 8 total)
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