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Media upload failure

  • My system has inexplicably stopped uploading media. It goes through the motions of “crunching” the file, then suddenly halts just as it gets to the 100% mark. At this point, it usually confirms the upload by displaying information about the file (size, URL), but now it doesn’t. And then the name of the file I just uploaded suddenly disappears from the box. If I check my library, sure enough there’s no sign of the file I just supposedly uploaded.

    I haven’t tried to upload any unusual files, mostly PDFs and PNGs, although when this malfunction originally occurred I was in the middle uploading a large number of files as part of the construction of a newsletter archive.

    Consultation with other tech support suggests it may be a server configuration issue. Full disclosure, we already conferred with the company hosting said server, and while we did upgrade our memory (thinking that might fix things, and of course it didn’t) we didn’t think to have them check on any issues with the server itself…

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Viewing 7 replies - 1 through 7 (of 7 total)
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