Media upload buttons not working (2 posts)

  1. archaeonaut
    Posted 3 years ago #

    After this summer, our media upload buttons (top right) are not working. They are non-responsive to left-clicking, right-clicking them to open in a new window or tab works, but when I choose to upload an image, nothing happens - the page freezes.

    We have tested this on 4 different browsers, three different PCs and a Mac, and the problem is the same on all of them. Any ideas?

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

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