Support » Fixing WordPress » Media Library Uploads Not Showing Full Size Image

  • Resolved dadepfan

    (@dadepfan)


    Hello everyone.

    I am using WordPress 5.3 running Portfolio Press theme, and using the WP Photo Seller Plugin for a photo site.

    Suddenly in the last week or so, when I upload a new image (either directly via the media library or via the WP Photo Seller add image link), I am suddenly getting a scaled down image instead of the full size image (using FTP I believe I verified that the full-sized image was indeed uploaded). For instance, I upload DP_Fl_F_020.jpg (which is 11.7 MB and 5701 X 3800 pixels), and what I get in the media library is DP_Fl_F_020-scaled.jpg (which is 628 KB with 2560 X 1706 pixils). There is no way in Media Library to switch this to the full sized image.

    I have verified that this occurs in two completely separate WordPress sites, and it occurs with an image I uploaded a couple weeks ago with no scaling down problems. This makes me suspect that the most recent WordPress upgrade may have caused it, or something changed on my hosting server.

    Is anyone else getting this problem?

    Thanks!
    Dave

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