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UpdraftPlus Backup and Restoration
[resolved] Media library shows no files (2 posts)

  1. anomalophobe
    Member
    Posted 9 months ago #

    I activated this plugin, connected to Dropbox, backed up several times, but noticed that the media library doesn't show any files even though there are many . . . started deactivating plugins, and this one was the culprit.

    https://wordpress.org/plugins/updraftplus/

  2. David Anderson
    Member
    Plugin Author

    Posted 9 months ago #

    Hi,

    That sounds very odd - UD doesn't have any hooks into that part of the admin area. So, my guess would be that your WP site is running very close to your web hosting's memory limit, and that the difference made by de-activating is that it brings you the other side of that limit. (Different pages use different amounts of memory, and it's possible that the media library uses more than others, by its nature).

    If your hosting company can tell you where the PHP error log on your setup is, then you can read it and know for sure what the problem is - whatever it is, it'll be logged.

    Best wishes,
    David

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