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[Resolved] media library problem

  • this is the second time this has happened. The first time was when I updted to 3.6. Media library not available when i try to add media to post. from media list attach window shows up grayed out. Deactviated all plugins and emptied cache. didn’t resole the problem

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator t-p

    @t-p

    Volunteer Moderator

    – Check that anti-hotlinking of images isn’t enabled in your hosting account. If it is, try disabling it.
    – Check your uploads path in Dashboard, Settings, Media, Store uploads in this folder . . . normally this would be blank.
    – Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777.

    Once your uploads are working, change the permissions on wp-content back to 755 again and check that everything still works OK

    Thank you for your reply. I am not a developer but an average user.
    – I don’t know where to look for the “anti-hotlinking of image”. Do you mean in my hosting account at the server? In what folder would I find this?

    – there is no upload path in the Dashboard, Settings, Media window. the only upload files option is “organize my uploads into month and year based folders.

    – do you in the wp-content folder on the server?

    sorry to sound so ignorant!

    esmi

    @esmi

    Forum Moderator

    Do you mean in my hosting account at the server?

    Yes

    In what folder would I find this?

    It would be in your hosting account’s management panel. Ask your hosts for assistance with locating it.

    do you in the wp-content folder on the server?

    Yes.

    there is a file manager and legacy file manager folder. I have looked in both and did already find the wp-content folders in a couple places www and public_html

    esmi

    @esmi

    Forum Moderator

    You will need to ask your hosts for assistance in locating the correct folder.

    Moderator t-p

    @t-p

    Volunteer Moderator

    anti-hotlinking: If you need assistance, ask you hosting provider if anti-hotlinking of images isn’t enabled in your hosting account.

    just posted in the live chat about this. will also send an email.

    well, I don’t know what happened. something at the server is my guess.although they didn’t respond to my request for assistance.
    Like magic after a week of frustration, like magic I was able to access my media library again!

    Moderator t-p

    @t-p

    Volunteer Moderator

    Glad you got it resolved 🙂

    well, tried to upload photos today and, guess what, the problem is back. Can’t get any help from my host and don’t know where to turn. any suggestions!

    so I switched from internet explorer to chrome and the media insert works just fine.

    love it!

Viewing 11 replies - 1 through 11 (of 11 total)
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