Moderator
t-p
(@t-p)
– Check that anti-hotlinking of images isn’t enabled in your hosting account. If it is, try disabling it.
– Check your uploads path in Dashboard, Settings, Media, Store uploads in this folder . . . normally this would be blank.
– Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777.
Once your uploads are working, change the permissions on wp-content back to 755 again and check that everything still works OK
Thank you for your reply. I am not a developer but an average user.
– I don’t know where to look for the “anti-hotlinking of image”. Do you mean in my hosting account at the server? In what folder would I find this?
– there is no upload path in the Dashboard, Settings, Media window. the only upload files option is “organize my uploads into month and year based folders.
– do you in the wp-content folder on the server?
sorry to sound so ignorant!
Do you mean in my hosting account at the server?
Yes
In what folder would I find this?
It would be in your hosting account’s management panel. Ask your hosts for assistance with locating it.
do you in the wp-content folder on the server?
Yes.
there is a file manager and legacy file manager folder. I have looked in both and did already find the wp-content folders in a couple places www and public_html
You will need to ask your hosts for assistance in locating the correct folder.
Moderator
t-p
(@t-p)
anti-hotlinking: If you need assistance, ask you hosting provider if anti-hotlinking of images isn’t enabled in your hosting account.
just posted in the live chat about this. will also send an email.
well, I don’t know what happened. something at the server is my guess.although they didn’t respond to my request for assistance.
Like magic after a week of frustration, like magic I was able to access my media library again!
Moderator
t-p
(@t-p)
Glad you got it resolved 🙂
well, tried to upload photos today and, guess what, the problem is back. Can’t get any help from my host and don’t know where to turn. any suggestions!
so I switched from internet explorer to chrome and the media insert works just fine.
love it!
