Media library not transferred, had to do it manually

  • feurerj

    (@feurerj)


    1 month, 4 weeks ago

    It took almost 2 hours but finally the plugin confirmed “Data Transfer Complete.” Unfortunately, I quickly discovered that none of the media files had been migrated. So now I’m stuck downloading those manually to upload to SG. I wish I had know that the plugin had a problem with images before I started as I would have just used Duplicator for the migration (which has never failed me). Lesson learned.

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  • Plugin Support Svetoslav Vasev

    (@svetoslavvasev)

    1 month, 3 weeks ago

    Hello @feurerj ,

    I’m sorry for hear about the difficulties you faced.

    The SiteGround Migrator plugin is designed to transfer the entire site, including all media files and images inside the wp-content folder. The problem you experienced is not typical and can be related to various factors, such as incorrect file/folder permissions or a custom folder structure on the remote host.

    In case you happen to run into the same issue while transferring another website, you’re more than welcome to contact us via the Help Desk in your SiteGround account, and we’ll review the matter further.

    Best Regards,
    Svetoslav Vasev

Viewing 1 replies (of 1 total)

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