Support » Plugin: WooCommerce Customizer » Media Library is showing the placeholder image instead of actual thumbnails

  • Resolved handjes

    (@handjes)


    After uploading the downloadable files (images in my case), the Media Library shows the placeholder image instead of the actual thumbnails of the images.

    I see that the images are uploaded to the /wp-content/uploads/woocommerce_uploads/ directory, instead of the regular WordPress upload directory. Maybe that has something to do with it?

    I tried disabling plugins, without effect.

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  • Plugin Author SkyVerge

    (@skyverge)

    @handjes – Sorry to read you are having this issue although I do not believe it is related to our plugin as I am able to replicate what I believe you are describing without our plugin active in my test sites.

    As it is, you can upload an image as your downloadable asset but you cannot use that uploaded image for the product image, you may need to use another image or a second upload of your downloadable image for the product image.

    I would also recommend contacting WooCommerce support as well for this issue. Here is a link to their support forum: https://wordpress.org/support/plugin/woocommerce

    Thanks!

    ~Cais.

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