Title: media library Last modified: August 21, 2016 --- # media library * [MJ Jacobson](https://wordpress.org/support/users/mj-jacobson/) * (@mj-jacobson) * [12 years, 8 months ago](https://wordpress.org/support/topic/media-library-31/) * I have been trying to upload new files but receiving the following error: * “REGISTRATION_-_PRIVACY_PRACTICES.pdf” has failed to upload due to an error Unable to create directory /xd1/homes/hash/32/a9732/53/29/u92953/jadahealth.com/ www/wordpress/wp-content/uploads/2014/01. Is its parent directory writable by the server? * I know I am running a hella old version 3.2.1 but I am terrified to upgrade. This is a different laptop that I am using when I transferred the website via FileZilla a few years ago. I haven’t had to mess with it much since. Viewing 1 replies (of 1 total) * [Dave Naylor](https://wordpress.org/support/users/wpranger/) * (@wpranger) * [12 years, 8 months ago](https://wordpress.org/support/topic/media-library-31/#post-4562161) * Looks like you have a file permissions issue. Have a read of this codex page: * [http://codex.wordpress.org/Changing_File_Permissions](http://codex.wordpress.org/Changing_File_Permissions) Viewing 1 replies (of 1 total) The topic ‘media library’ is closed to new replies. ## Tags * [file upload error](https://wordpress.org/support/topic-tag/file-upload-error/) * [media](https://wordpress.org/support/topic-tag/media/) * [media library](https://wordpress.org/support/topic-tag/media-library/) * [upload error](https://wordpress.org/support/topic-tag/upload-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 1 reply * 2 participants * Last reply from: [Dave Naylor](https://wordpress.org/support/users/wpranger/) * Last activity: [12 years, 8 months ago](https://wordpress.org/support/topic/media-library-31/#post-4562161) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics