Support » Fixing WordPress » Media Gallery images broken (but all other images fine)

  • Hello, hoping you can help …

    Issue Overview (edited)
    I seem to have no issues inserting images in to my posts if I link directly to the file, but I do have issues creating an image gallery, or inserting an image and linking to the attachment page.

    When I try to create a gallery the thumbnails appear in the editor, but appear as broken images when the page is published. When I insert a normal image and link to the attachment page, the thumbnail shows up, but I have the same issues as detailed below when I try to view the image.


    • WordPress 3.9.1
    • Hosted on Bluehost, using an addon domain (which appears to the outside world as
    • In WordPress settings the WordPress & Site URLs are both pointing to
    • Same issue in both Chrome and Safari – after cookies deleted

    Issue Details
    I can insert a ‘normal’ image, view the thumbnail and click to go through to the full-sized image without issues on the published page (the thumbnail takes me to:, but I cannot get image galleries to work – even when using exactly the same photo, which I uploaded as a test today.

    This is how I create an image gallery: Add Media -> Create Gallery -> [Select image] -> Create New Gallery -> Insert Gallery

    When I do this the thumbnail is visible in the editor, but not on the published page. If I click the broken thumbnail I get taken to the attachment page, where the image also doesn’t show. The URL for that attachment page is: NAME]/[PHOTONAME WITHOUT EXTENTION]/

    If I click that broken image (or try linking directly from the thumbnail the to the media file) I get the following URL:

    However the https is crossed out and Chrome warns me of this:
    “You attempted to reach, but instead you actually reached a server identifying itself as* This may be caused by a misconfiguration on the server or by something more serious. “

    … and the following text is in the browser window (i.e. I see this instead of seeing the image)

    <META HTTP-EQUIV=”Refresh” CONTENT=”0;URL=http://ericjames.[MY MAIN DOMAIN]/wp-content/uploads/[YEAR]/[MONTH]/[PHOTONAME]”><h1>MY MAIN DOMAIN]/wp-content/uploads/[YEAR]/[MONTH/[PHOTONAME]>VIEW TEMPORARY SITE</h1>

    So, the warning mentions Bluehost, and the text mentions “ericjames” as the subdomain it really is (i.e. I hope this is enough info to help someone spot what’s wrong.
    Thanks 🙂

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